Admin Assistant - 15 hours

British Pregnancy Advisory Service (BPAS); Bournemouth; On-site; GBP 24,000 - 28,000; Part time

Benefits offered by this job

34 days annual leave

Life assurance

Pension scheme

GP 24/7 access

Mental fitness app

Discounts and gym

Family-friendly policies

Job summary

British Pregnancy Advisory Service (BPAS) in Bournemouth is seeking a part-time Admin Assistant to support the unit with daily administrative and client-facing tasks. The role involves handling appointments, paperwork, and receptionist duties in a busy office environment.

You will be part of a friendly team, delivering compassionate care and ensuring accurate documentation. The position requires 15 hours per week across Wednesday, Thursday and Friday, with shifts scheduled 9:00-15:00 on

Qualifications

• Administration experience in an office environment.
• Experience with clerical procedures including checking documentation.
• Telephone and reception procedures experience.
• Strong attention to detail and teamwork.

Responsibilities

• Answer and direct telephone queries and coordinate with colleagues.
• Check BPAS and legal paperwork and maintain client documentation.
• Monitor and update appointment lists using BPAS booking system.
• Assist with stock control, mail distribution, and preparing reports.

Skills

Communication

Teamwork

Customer service

Administration experience

Reception duties

Education

GCSE English and Maths (A-C) or Functional Skills Level 2

Tools

Microsoft Office

Job description

Job summary

Do you enjoyworking within a busy office or reception environment, where no two days arethe same?

Do you have experience ofgeneral administrative procedures?

We are looking an experienced Admin Assistant to come and join our unit in Bournemouth on a part time basis . As the Admin Assistant you will be responsible for completing all administrative and client support tasks within the unit, supporting clients through their episode of care.

This unit-based role is working 15 hours per week on a Wednesday, Thursday and Friday. A detailed shift pattern and salary information can be found below in the further information section.

About You

You will have strong experience of working within an office environment, where you havecarried out administration duties. You will be an excellent communicator bothinternally and externally and will demonstrate a friendly and positive attitudewhen interacting with clients, colleagues, and external parties.

Main duties of the job

• Answer and direct telephone queries, liaising with both internal and external colleagues, as necessary.
• Accurately check or complete BPAS and legal paperwork, ensuring allrelevant documentation is available for the clients episode of care.
• Monitor, edit and amend appointment list, using as appropriate BPAS bookingsystem, informing clients if changes to their appointment become necessary.
• Assist in the monitoring, control and ordering of stock, sort anddistribute incoming mail and prepare and dispatch statistical information andreports.

We are also lookingfor:

• Experience of dealing face to face with clients who may be angry or upset,within a care environment.
• Knowledge of clerical procedures including checking documentation,telephone, and reception duties.
• Good attention to detail, supportive towards colleagues and clients and an effective team player.

About us

The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.

When you join BPAS, you become part of a values-driven organisation where compassion, professionalism, and choice guide everything we do. You will help remove barriers to safe reproductive care while supporting people to make informed choices about their health and futures.

Working with us - benefits include:

• 34 days annual leave (including bank holidays)
• Life assurance at 3 salary
• Defined contribution pension scheme
• Access to GP 24/7, 365 days a year
• MyMindPal mental fitness app and 24/7 counselling support
• Online discounts, discounted gym membership, and other lifestyle benefits
• Family-friendly policies to support work-life balance

Safeguarding, Equality & Diversity

BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer-recruitment principles and includes appropriate pre-employment checks.

We actively welcome applications from people of all backgrounds, identities, and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.

Job description

The full job description and salary details can be found in the supporting documents on the right hand side. These are available for you to download and review.

Further Information

We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool.

If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.

Salary

£24,484 - £27,583 per annum pro rata (£13.08 - £14.73ph). Depending on skills and experience.

Shift Pattern

15 hours per week

Wednesday 09:00-15:00 | Thursday 10:00-15:00 | Friday 10:00-14:00

Location

BPAS Bournemouth 23-25 Ophir Rd, Bournemouth BH8 8LS

Values & eligibility

All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission. Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.

Application outcome

If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.

References & pre-employment checks

All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.

Person Specification

General

Essential

• Do you support a woman's right to choose abortion?
• Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship.
• Are you aware we are unable to offer Visa sponsorship to this role?
• This role is for 15 hours per week over Wednesday, Thursday, and Fridays at our Bournemouth unit. Can you commit to this?

Desirable

• Please list any further information you wish to add in support of your application for this role.

Experience

Essential

• Administration experience gained within an office environment and general office duties Experience with clerical procedures including the checking of documentation Experience of telephone and reception procedures

Desirable

• Experience of dealing face to face with patients who may be angry or upset, within a care environment Healthcare administration experience

Qualifications

Essential

• English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
• Competent in Microsoft Office programmes including word, excel, outlook and Microsoft teams

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

British Pregnancy Advisory Service (BPAS)

Address

British Pregnancy Advisory Service

Ophir Road

Bournemouth

BH8 8LS

United Kingdom