Admin Assistant - 21 hours 12 months FTC

British Pregnancy Advisory Service (BPAS); Birmingham; On-site; GBP 23,000 - 27,000; Full time

Job summary

A leading reproductive healthcare charity in Birmingham seeks an experienced Admin Assistant for a 12-month Fixed-Term Contract covering Maternity Leave. This role involves supporting clients through their care and handling all administrative tasks efficiently. Applicants should have experience in office administration, excellent communication skills, and the ability to handle queries from both clients and colleagues. This contract allows a flexible 21-hour week spread across Monday to Wednesday, emphasizing a supportive work environment with numerous benefits.

Benefits

34 days annual leave (including bank holidays)

Life assurance at 3 salary

Defined contribution pension scheme

Access to GP 24/7

Mental fitness app and counselling support

Online discounts and gym memberships

Family-friendly policies

Qualifications

• Proven experience working in an office environment performing administrative duties.
• Friendly and positive attitude, effective communication with clients and colleagues.
• Competence in responding to telephone and reception queries.

Responsibilities

• Answer and direct telephone queries and welcome clients.
• Ensure accurate completion of BPAS and legal paperwork.
• Provide information to clients to assure informed choices.

Skills

Experience in administration

Excellent communication skills

Attention to detail

Experience in a care environment

Team player attitude

Education

English and Maths qualification (GCSE A to C or Functional Skills Level 2)

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Go back British Pregnancy Advisory Service (BPAS)

Admin Assistant - 21 hours 12 months FTC

The closing date is 28 December 2025

Please note that this is a 12 months Fixed-Term Contract covering Maternity Leave

Are you a strong administrator looking for a new challenge?

Do you enjoy working within a busy office where no two days are the same?

At BPAS, we're looking for an experienced administrator to come and join our fast paced team in our Birmingham Telemed hub. As an Admin Assistant you will be responsible for completing all administrative & client support tasks within the hub, supporting clients through their episode of care.

This role is for 21 hours per week to be worked on Monday, Tuesdays and Wednesday. A detailed shift pattern and salary information can be found in the further information section below.

Please note administration experience gained within an office/professional environment is essential for this role.

About You

You will have proven experience of working within an office environment, where you've carried out administration duties. You'll be an excellent communicator both internally and externally and will demonstrate a friendly and positive attitude when interacting with clients, colleagues, and external parties.

We are also looking for:

• Experience of dealing with patients within a care environment.
• Knowledge of clerical procedures including checking documentation, telephone, and reception duties.
• Good attention to detail, supportive towards colleagues and clients and is an effective team player.

Main duties of the job

• Answer and direct telephone queries, liaising with both internal and external colleagues as necessary, and also welcome clients and escorts to the hub directing them as required.
• Accurately check or complete all necessary BPAS and legal paperwork, ensuring relevant documentation is available for the client's episode of care.
• Provide all information to clients in a supportive and reassuring manner, to ensure informed choices are made at all stages of their care.
• Monitor, edit and amend appointment list using the booking system, informing clients if changes to their appointment become necessary.
• Provide admin support for safeguarding in the hub.

About us

The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.

When you join BPAS, you become part of a values-driven organisation where compassion, professionalism, and choice guide everything we do. You will help remove barriers to safe reproductive care while supporting people to make informed choices about their health and futures.

Working with us - benefits include:

• 34 days annual leave (including bank holidays)
• Life assurance at 3 salary
• Defined contribution pension scheme
• Access to GP 24/7, 365 days a year
• MyMindPal mental fitness app and 24/7 counselling support
• Online discounts, discounted gym membership, and other lifestyle benefits
• Family-friendly policies to support work-life balance

Safeguarding, Equality & DiversityBPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer-recruitment principles and includes appropriate pre-employment checks.

We actively welcome applications from people of all backgrounds, identities, and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.

Job responsibilities

There is a full job description and terms and conditions with salary information on the right hand side of the page for you to download and review.

Further Information

We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool.

If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.

Location: Telemedical Birmingham hub, 1st Floor Guildhall Buildings, 12 Navigation Street, Birmingham, B2 4BT

Contract: 12 months FTC covering maternity leave

Shift Pattern: 21 hours per week (3x 7hour shifts) to be worked between the parameters of the hours below

• Monday 08:00 to 17:00
• Tuesday 08:00 to 18:00
• Wednesday 08:00 to 20:00

Apply now

Interested in making a difference? Apply today to join our team.

Values & eligibility

All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission.

Application outcome

If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.

References & pre-employment checks

All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.

Person Specification

Qualifications

• English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2

Experience

• Experience at telephone and reception procedures
• Administration experience gained in an office environment
• Understand clerical procedures including the checking of documentation
• Competent in Microsoft Office programmes including word, excel, outlook and Microsoft teams
• Experience of dealing face to face and via telephone with patients who may be angry or upset, within a care environment

General

• Do you support a woman's right to choose abortion?
• Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship
• This role is working 21 hours per week on Mondays, Tuesdays and Wednesdays at our hub in Birmingham (B2 4BT). Can you commit to this work pattern?
• This is a 12 months Fixed Term Contract covering maternity leave - are you aware of this?
• Would you like to add any further information/statements to support your application?

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

British Pregnancy Advisory Service (BPAS)

£23,886 to £26,910 a yearpro rata - Depending on skills & experience