Admin Assistant

Oake Meadows Care Home; Taunton; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Induction program

Training & development

Workplace pension

Blue Light Card

DBS check

Uniform provided

Job summary

Oake Meadows Care Home in Taunton is seeking an Admin Assistant to greet visitors, manage front desk duties and support customer service excellence.

The role requires good communication, computer literacy, and prior admin/reception experience, with a warm, friendly and professional approach to residents and families.

Qualifications

• GCSE level or higher as a baseline.
• Experience in admin/reception roles.
• Ability to stay calm and professional under pressure.
• Action oriented with timely task completion.

Responsibilities

• Act as the champion and face of the home, greeting visitors and callers.
• Maintain a welcoming reception area and respond to inquiries.
• Collect and report customer feedback to Home Manager with recommendations.
• Build relationships with the Home Manager, staff, residents and families.
• Support Admin Manager duties and cover during leave.

Skills

Customer service

Communication

Reception experience

Computer literacy

IT systems

Education

GCSE level or higher

Tools

MS Office

Job description

Admin Assistant

Salary: £14.00 per hour

Hours: 40 hoursper week

Location: Oake Meadows Care Home, 33 Wyvern Road, Taunton, TA1 4RA

About the Role as the Admin Assistant

We are looking for someone with a naturally warm, friendly, sensitive, and approachable nature with confidence in their abilities. The ideal candidate will be an excellent listener with strong written and verbal communication skills.

As the Admin Assistant, you will provide a professional and friendly ‘meet and greet’ service within the Nursing Home. You will be driven by a real passion for providing excellent customer service.

You will ensure all visitors and callers are greeted in a timely manner with a real focus on putting the customer first at all times. You will also support the Home management team with administrative activities which focus on providing excellent customer service throughout the Home.

Responsibilities:

• Act as the 'champion' and 'face of the home' providing a professional meet & greet service to all visitors and callers ensuring they are treated in line with the company values at all times.
• Ensure the reception area and areas around the home are well maintained and welcoming.
• Collect and report all customer feedback to the Home Manager and offer recommendations for improvements.
• Build strong relationships with the Home Manager, staff, residents and their families to promote a positive environment in the Home.
• Support the Admin Manager with their duties and cover when they are on annual leave.

Education, Skills and Experience

We are looking for someone with a naturally warm, friendly, sensitive and approachable nature with confidence in their abilities. The ideal candidate will be an excellent listener with strong written and verbal communication skills as well as being computer literate and able to use IT systems.

• Educated to GCSE level or higher
• Experienced in working in an admin/reception capacity
• Experienced in working in a commercial mindsetAble to maintain professional composure at all time
• Action orientated with a passion for working in an effective and timely manner

Benefits

• Comprehensive induction programme
• Ongoing training and development
• Workplace pension
• Elligible for Blue Light Card
• Free DBS
• Free Uniform

#IND002