Admin Assistant

Branta Recruitment Ltd; North East; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Supportive work environment

Career development in facilities管理 and

Job summary

Branta Recruitment Ltd in Gateshead is seeking a proactive and organised Administrator to join a busy team. You will be the first point of contact for clients, ensuring smooth communication and efficient coordination across operations.

Key duties include logging and managing jobs, scheduling engineers, handling invoicing, and maintaining clear records with updates to clients and internal teams. A fast-paced environment with strong communication is required.

Qualifications

• Previous experience in a similar administrative or helpdesk role is essential.
• Facilities Management or maintenance sector experience is highly desirable.
• Excellent communication skills, confident on the phone and via email.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Proficiency in Microsoft Office and basic job-logging software.

Responsibilities

• Act as the first point of contact for client enquiries via phone and email.
• Log and manage jobs accurately, ensuring all client requests are captured correctly.
• Coordinate and schedule engineers and contractors to meet client requirements.
• Handle invoicing and support administrative processes related to job management.
• Maintain clear records and provide updates to clients and internal teams as required.

Skills

Administrative experience

Helpdesk experience

Strong communication

Organisational skills

Attention to detail

Multi-tasking

Tools

Microsoft Office

Job-logging software

Job description

Branta are seeking a proactive and organised Administrator to join a busy team in Gateshead.

As the first point of contact for our clients, you will play a key role in ensuring smooth communication and efficient coordination across our operations.

Key Responsibilities:

• Act as the first point of contact for client enquiries via phone and email.
• Log and manage jobs accurately, ensuring all client requests are captured correctly.
• Coordinate and schedule engineers and contractors to meet client requirements.
• Handle invoicing and support administrative processes related to job management.
• Maintain clear records and provide updates to clients and internal teams as required.

Requirements:

• Previous experience in a similar administrative or helpdesk role is essential.
• Facilities Management or maintenance sector experience is highly desirable.
• Excellent communication skills, confident on the phone and via email.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Proficiency in Microsoft Office and basic job-logging software.

Whats on Offer:

• Competitive salary and benefits.
• Supportive and friendly working environment.
• Opportunity to develop your career in Facilities Management and administration.