Facilities Admin & Client Coordination Specialist

Confidential; Gateshead; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Benefits

Friendly working environment

Job summary

Branta are seeking a proactive and organised Administrator to join a busy team in Gateshead. As the first point of contact for our clients, you will play a key role in ensuring smooth communication and efficient coordination across our operations.

In this role you will log and manage client requests, coordinate engineers and contractors, handle invoicing and administrative processes, and keep clients and internal teams updated.

Qualifications

• Previous experience in an administrative or helpdesk role is essential.
• Facilities Management or maintenance sector experience is highly desirable.
• Excellent communication skills, confident on the phone and via email.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Proficiency in Microsoft Office and basic job-logging software.

Responsibilities

• Act as the first point of contact for client enquiries via phone and email.
• Log and manage jobs accurately, ensuring all client requests are captured correctly.
• Coordinate and schedule engineers and contractors to meet client requirements.
• Handle invoicing and support administrative processes related to job management.
• Maintain clear records and provide updates to clients and internal teams as required.

Skills

Communication skills

Organisation

Multitasking

MS Office

Tools

Microsoft Office

Job-logging software

Job description

Branta are seeking a proactive and organised Administrator to join a busy team in Gateshead. As the first point of contact for our clients, you will play a key role in ensuring smooth communication and efficient coordination across our operations.

In this role you will log and manage client requests, coordinate engineers and contractors, handle invoicing and administrative processes, and keep clients and internal teams updated.