Admin And Clerical

Buckinghamshire Healthcare Nhs Trust; Aylesbury; Hybrid; GBP 18,000 - 22,000; Full time

Job summary

Buckinghamshire Healthcare NHS Trust is seeking a Data Activity Clerk / Receptionist for the Cancer Care Haematology Unit at Stoke Mandeville Hospital, with cross-site work at Wycombe Hospital. The role involves data input, receptionist duties, and supporting clinic administration.

Some home working opportunities may be available, but on-site presence is the norm. The ideal candidate will have NHS-relevant experience, strong IT skills, and the ability to handle sensitive patient information with

Qualifications

• Clear and concise English communication across teams
• Good IT skills and confidence with hospital IT systems
• Ability to handle sensitive patient data and maintain confidentiality

Responsibilities

• Enter data precisely for appointments, activity and treatments.
• Greet patients and visitors; provide receptionist duties via phone and email.
• Create, amend and cancel outpatient appointments as needed.
• Liaise with clinical staff to ensure accurate patient records.
• Register new patients and verify data accuracy.
• Handle large volumes of patient queries with empathy and professionalism.
• Assist in clinic preparation and cross-site cover as needed.
• Arrange transport and interpreters for patients attending clinics.

Skills

IT skills

Data entry

Verbal & written English

Communication

Education

English GCSE or equivalent

Tools

Careflow system

Job description

Job overview

We are looking to recruit a Data Activity Clerk / Receptionist for the Cancer Care Haematology Unit based at the Cancer Care & Haematology Unit, Stoke Mandeville Hospital.

This post is being offered to a suitable candidate with an interest in haematology/oncology. The successful candidates will be part of a team which is responsible for the provision of data input and supporting the reception area. The successful applicants should have good knowledge base of IT systems used within the hospital, however training can be given.

Your main location will be Stoke Mandeville Hospital, however it is required to cross-site work at Wycombe Hospital. There will also be opportunities to work from home, though you will mostly be required to work on site.

Main duties of the job

Main duties of the job

• Precise data entry for appointments, nurse activity, treatment activity etc.
• Welcome patients, visitors and trust staff. Provide receptionist service via telephone, email etc.
• Make, amend and cancel outpatient appointments as necessary.
• Attend to patients on arrival and liaise with the medical staff to ensure that correct data is recorded on the Careflow system.
• Register new patients and ensure patient details are correct.
• Deal sensitively with large numbers of telephone queries from patients/relatives, General Practice surgeries and medical / administration staff at all levels.
• Working together with the administration staff to assist in the preparation of clinics.
• Communicate effectively and sensitively with patients who did not attend their appointments, either by telephone or letter in order to facilitate another appointment.
• Arrange hospital transport and interpreters for patients attending the clinic.
• Flexibility for covering illness/annual leave with team members, including cross-site cover.
• General clerical duties i.e. filing,, photocopying, printing/ posting letters

Working for our organisation

Listen to why colleagues think we are a great place to work! -

What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
• A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.

What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our care values are collaborate, aspire, respect and enable.

Person specification

SPECIAL CIRCUMSTANCES

Essential criteria

• Ability to work across site

EDUCATION, QUALIFICATIONS & TRAINING

Essential criteria

• Educated to English GCSE or equivalent

EXPERIENCE

Essential criteria

• Previous experience in NHS
• Previous receptionist experience

Desirable criteria

• Experience in customer care to provide sensitive and professional service to patients and colleagues, both internal and external

SKILLS, ABILITIES & KNOWLEDGE

Essential criteria

• Clear and concise verbal and written communication skills in English to ensure accuracy of information being required or transferred
• Awareness of providing confidential service for patients and medical staff
• Good IT skills are required for data entry
• Able to work on own initiative and as part of team to ensure cross cover of all aspects of work
• Sensitive to patient’s telephone calls and their needs. To be able to react to changing demands with politeness and efficiency

Desirable criteria

• Knowledge of Trust systems for the day-to-day administration

PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.

Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.

Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.

Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.

Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.

Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.

Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.

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