ADHD Care Coordination Specialist (Hybrid)

Healthcare Central London Ltd; City of Westminster; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Cycle to work

Discretionary pay progression

Employee Assistance Program

Enhanced annual leave entitlement (27)

Eye care voucher

Tea/coffee on site

Life Assurance

Pension

Refer & Earn

Modern office

Job summary

Healthcare Central London Ltd is recruiting a Care Coordinator to support the ADHD service, working with clinical teams to coordinate care and provide practical, person-centred support. The role is based within our Adults ADHD service (Right to Choose) with the aim for the service to run 7 days a week (excluding Bank Holidays).

We offer hybrid working and a range of staff benefits. You'll manage referrals, book appointments, maintain electronic records, liaise with GPs and care professionals,

Qualifications

• Computer literate, able to use email, internet and standard applications
• Excellent communication skills, verbal and written
• Numerate and literate, able to supply reports as required
• Good knowledge of primary care and local services
• Knowledge of personalisation and public health agendas, including Digital First Primary Care

Responsibilities

• Provide referral management and appointment booking for ADHD service
• Develop and maintain knowledge of service pathways and criteria
• Maintain electronic records of referrals and interventions
• Keep accurate electronic records of referrals and actions
• Review referrals from NHS GP Practices and private GPs
• Communicate with service users to assist through the process and book onward reviews
• Monitor service inboxes during core hours and respond to queries
• Book initial and follow-up appointments
• Handle booking changes and demographic detail updates
• Provide admin support to clinicians in clinics
• Publish and manage the clinician rota on SystmOne
• Maintain records of activities and communications
• Provide information to other services in templates
• Liaise with staff to resolve queries
• Ensure messages are dealt with promptly
• Monitor and action tasks in SystmOne
• Assist with service reports and mail distribution
• Proactively contact service users to resolve admin requests
• Foster team communication
• Support ADHD service development
• Perform other admin tasks as required
• Support Healthcare Central London in events and activities

Skills

Communication skills

Attention to detail

Customer service

Primary care knowledge

Multi-tasking

Numeracy

Tools

SystmOne

Outlook

Surgery Connect

Accurx

Job description

Healthcare Central London Ltd is recruiting a Care Coordinator to support the ADHD service, working with clinical teams to coordinate care and provide practical, person-centred support. The role is based within our Adults ADHD service (Right to Choose) with the aim for the service to run 7 days a week (excluding Bank Holidays).

We offer hybrid working and a range of staff benefits. You'll manage referrals, book appointments, maintain electronic records, liaise with GPs and care professionals,