Customer Success Manager

Sphere Digital Recruitment Group; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Commuter contribution

Enhanced parental leave

Annual wellbeing budget

Sustainability-focused workplace

Job summary

A performance platform company in Greater London seeks a Customer Success Manager to drive value across a customer portfolio. The role involves managing key client relationships, ensuring platform adoption, and identifying growth opportunities. Candidates should ideally have a background in paid media or digital marketing, with a commercial mindset and analytical skills. This hybrid position offers flexibility, commuter contributions, enhanced parental leave, and an annual wellbeing budget.

Qualifications

• Strong background in paid media or digital marketing.
• Experience in driving renewals and growth.
• Analytical and data-driven approach.

Responsibilities

• Own and manage a defined book of customers.
• Drive platform adoption and demonstrate ongoing value.
• Advise on best practices for workflows and performance.
• Identify and manage renewals and growth opportunities.

Skills

Paid media experience

Digital marketing knowledge

Analytical skills

Customer Success experience

Job description

Customer Success Manager - Paid Search / Performance Media

Location: London / Hybrid

35 Hour Working Week

The Role

Our Client is a fast-growing Performance Platform working with major global brands and is hiring a Customer Success Manager to drive value across a portfolio of customers.

You’ll own key client relationships end-to-end, ensuring strong adoption of the platform, delivering commercial outcomes, and identifying opportunities for growth through upsell and renewal.

This role suits someone with a strong background in paid media or digital marketing who wants to move into a strategic, commercial customer success role.

Key Responsibilities

• Own and manage a defined book of customers
• Drive platform adoption and demonstrate ongoing value
• Act as the main point of contact for senior client stakeholders
• Advise on best practices, workflows and performance reviews
• Identify and manage risk, renewals and growth opportunities
• Work closely with Sales, Marketing and Product teams
• Maintain accurate customer records and activity tracking
• Provide customer insight and feedback internally

About You

• Background in paid media, digital marketing or performance marketing
• Strong understanding of campaign optimisation, measurement and ROI
• Commercial mindset with experience driving renewals and growth
• Analytical and data-driven
• Experience working with media agencies is a plus
• Customer Success or Account Management experience preferred
• Hybrid and flexible working
• Commuter contribution
• Enhanced parental leave
• Annual wellbeing budget
• Sustainability-focused workplace

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.