Rural Health Patient Access Supervisor

MUSC Health; Lancaster; On-site; GBP 49,000 - 68,000; Full time

Job summary

Medical University of South Carolina (MUSC Health) is seeking a Supervisor of Business Operations to lead front-end Patient Access and registration across Rural Health Clinic and HOPD locations. The role balances people leadership, patient experience, operational efficiency, compliance, and financial performance.

You will oversee supervision, training, scheduling, and performance across multiple clinics to ensure accurate, efficient, and patient-centered registration services.

Qualifications

• High School Diploma or GED required.
• Degree in Business, Healthcare Administration, or related field preferred.

Responsibilities

• Provide day-to-day leadership and operational support to Patient Access team members.
• Oversee daily patient registration, check-in/check-out, demographic verification, and insurance verification processes.
• Promote a welcoming, professional, and efficient patient experience from the moment patients enter our clinics.
• Monitor and support collection of patient financial responsibility and other front-end revenue cycle activities.
• Coordinate staffing and scheduling to ensure appropriate coverage across assigned locations.
• Monitor employee performance, productivity, quality, and adherence to workflows.
• Provide ongoing staff education, training, and competency development.
• Support compliance with regulatory, provider-based, registration, and organizational requirements.
• Standardize workflows and processes across multiple locations to reduce variation.
• Identify operational challenges and implement effective solutions.
• Serve as an operational and financial resource for front-end registration activities.
• Partner with clinic leadership, clinical teams, and payers.

Skills

Leadership

Team-building

Communication

Interpersonal skills

Organizational skills

Problem-solving

Collaboration

Education

High School Diploma or GED

Healthcare Administration degree

Job description

Medical University of South Carolina (MUSC Health) is seeking a Supervisor of Business Operations to lead front-end Patient Access and registration across Rural Health Clinic and HOPD locations. The role balances people leadership, patient experience, operational efficiency, compliance, and financial performance.

You will oversee supervision, training, scheduling, and performance across multiple clinics to ensure accurate, efficient, and patient-centered registration services.