Accounts Software Support/Implementation Consultant

Diskel Limited; West Devon; On-site; GBP 30,000 - 45,000; Full time

Job summary

Diskel Limited, a leading consultancy practice, is seeking an Accounts Software Support/Implementation Consultant. This role involves providing support and implementation for accounting software, requiring a strong understanding of customer needs and effective problem-solving skills. With an initial focus on office training, the role will evolve to include significant client interaction in a customer-facing position.

Qualifications

• Experience in a client-facing role is advantageous.
• Customer service experience is beneficial.
• A good knowledge of Microsoft Office, especially Excel.

Responsibilities

• Provide technical support for Microsoft Dynamics Business Central and Pegasus Opera.
• Work closely with clients to ensure their needs are met.
• Manage workloads and projects effectively.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Education

Understanding of Accounts or Accounting Systems

Tools

Microsoft Office

Job description

Accounts Software Support/Implementation Consultant

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Accounts Software Support/Implementation Consultant

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Join to apply for the Accounts Software Support/Implementation Consultant role at Diskel Limited

This range is provided by Diskel Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Accounts Software Support/Implementation Consultant - Accounting Software (office/field based, covering London and the surrounding area)

Diskel Limited are a leading consultancy practice providing a range of operational and accounts software services. We currently have a vacancy for an Accounts Software Support/Implementation Consultant to join our team.

Initially you will be office based while you are trained in the core product ranges that Diskel offer, including Pegasus Opera and Microsoft Dynamics Business Central. Eventually this job will split between time spent on site, in a customer facing role undertaking full end to end implementations, and time on our support desk.

Once fully trained as a Consultant, you will play a lead role within our consultancy team and take ownership and responsibility for managing the project milestones and procedures. Using your strong understanding of customers’ business needs, you will provide support on our range of accounting software.

When working on the Support Desk your main role will be to solve support queries from customers, this will involve investigation work and problem analysis to be able to resolve the query in a timely fashion. You must be able to prioritise these calls to ensure that our service level agreements are met.

Key Responsibilities:

• Provide technical support for Microsoft Dynamics 365 Business Central and Pegasus Opera 3, including diagnosing and troubleshooting technical issues.
• Work closely with clients to ensure their needs are being met and provide training/support as needed
• Capability to manage workloads and projects
  
  

Requirements:

• A good understanding of Accounts or Accounting Systems
• Experience in a client facing role would be advantageous but not essential
• Customer service experience would be advantageous
• A good knowledge of Microsoft Office in particular Excel
• Strong analytical and problem solving skills
• Excellent communication and interpersonal skills
• Able to work independently and as part of a team

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting

• Industries

  Business Consulting and Services

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