Accounts Receivable Analyst

JLL; Norwich; On-site; GBP 26,000 - 32,000; Full time

Job summary

JLL Norwich is seeking an Accounts Receivable Analyst to join the Property & Asset Management team. The role focuses on collecting charges from tenants, preparing arrears reports, and maintaining accurate accounts with strong collaboration across treasury and portfolio managers.

The successful candidate will have basic accounting knowledge, good Excel skills, and the ability to work under pressure in a fast-paced environment.

Qualifications

• Basic accounting knowledge is required.
• Knowledge of service charges is an advantage.
• GCSE Maths and English are required.

Responsibilities

• Collect outstanding charges from tenants and provide arrears reports.
• Provide arrears statistics and monthly/quarterly client reports.
• Chase tenants by phone, email or letter to recover sums and achieve targets.
• Update tenant contacts on system and liaise with treasury on funds allocations.
• Instruct enforcement agents or solicitors as needed.
• Reconcile tenant accounts and resolve queries.

Skills

Basic accounting

Service charges knowledge

Excel

Interpersonal skills

Work under pressure

Communication skills

Prioritisation

Detail oriented

Deadline driven

Education

GCSE Maths and English

Tools

PivotTables

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Job description

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Accounts Receivable Analyst - Property & Asset Management

About The Opportunity

Join JLL Norwich's dynamic Property & Asset Management team with the Accounts Receivable team based at our prime city centre location. Be part of an inclusive, diverse workplace that prioritizes sustainability and employee wellbeing, complete with flexible workspaces, excellent transport links, and comprehensive facilities including free parking, wellness areas, and family-friendly amenities.

Responsibilities

• To collect any outstanding charges from tenants
• Provision of accurate arrears reports.
• Provide arrears statistics.
• Ensure a high level of collection rates.
• Chase tenants by telephone, fax, email or letter to recover outstanding sums.
• Achievement of client collection statistics targets.
• Have regular meetings with portfolio managers providing comments on arrears.
• Update tenant contacts on system.
• Liaise with treasury team over allocation of funds.
• Assist treasury team to ensure unallocated cash kept to a minimum.
• Prepare monthly and quarterly reports for both internal and external clients as required.
• Ensure that any management agreement targets are met.
• Instruct Enforcement Agents.
• Instruct solicitors.
• Reconciliation of tenant accounts and resolving tenant queries.
• Work within the best practice guidelines to ensure a common and consistent approach is used across the company.
• Any other duties necessary to assist with the running of the various portfolios within the team.

Desired Skills And Experience For This Job

• Knowledge/experience of basic accounting.
• Knowledge of Service Charges, which are applied to properties, is an advantage.
• Minimum GCSE Level education including Maths and English.
• Good Excel skills, to pivot table, VLookup level advantageous.
• Good interpersonal skills.
• Ability to work under pressure.
• Good communication skills.
• Ability to set own priorities.
• Organised and able to work to detail and to deadlines.
• Able to apply common sense.