AR Analyst

JAA-Jones Lang LaSalle Limited; Norwich; On-site; GBP 32,000 - 48,000; Full time

Job summary

Jones Lang LaSalle (JLL) on-site in Norfolk requires a Collections Management specialist focused on optimizing arrears collections and cash posting. The role includes coordinating with enforcement agents, conducting regular stakeholder meetings, and ensuring accurate reporting in line with ISAE standards.

The successful candidate will manage client relationships, support the AR function to meet cash targets, and maintain precise tenant contact records across systems.

Responsibilities

• The role focuses on maximizing collections through engagement techniques while meeting client KPI targets.
• Coordinate with enforcement agents and solicitors; act as the primary liaison between external parties and clients.
• Minimize unallocated and unmatched cash by identifying payment sources and updating the UNO dashboard; perform complex account reconciliations.
• Lead regular meetings with internal teams and external clients to discuss arrears status and collection strategies; monitor progress.
• Maintain current tenant contact information in systems to ensure effective communication channels.
• Prepare monthly and quarterly reports for internal and external stakeholders; ensure ISAE-audited processes and best-practice compliance.

Job description

Norfolk, NFK NR3 1YF

Full Time

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Collections Management

The role focuses on maximizing collections through effective engagement techniques while meeting client-established KPI targets. This includes monitoring payment behaviors, prioritizing outreach to delinquent accounts, and implementing collection strategies developed through stakeholder consultation. When necessary, the position involves coordinating with enforcement agents and solicitors, serving as the primary liaison between these external parties and clients.

Cash Management and Reconciliation

A significant portion of the work involves minimizing unallocated and unmatched cash by identifying payment sources, updating the UNO dashboard, and providing allocation details to facilitate proper posting. The role requires complex account reconciliations to establish accurate balances and collaborative work with treasury and the broader AR function to achieve cash targets.

Stakeholder Communication

The position requires leading regular meetings with both internal teams and external clients to discuss arrears status and collection strategies. Following these meetings, the specialist initiates actions with supporting functions like JBS, monitors progress, and reports outcomes at subsequent meetings. Maintaining current tenant contact information in systems ensures effective communication channels.

Reporting and Compliance

Monthly and quarterly report preparation for internal and external stakeholders forms a key deliverable, with emphasis on accurate arrears reporting and management information. All activities must align with best practice guidelines and ISAE-audited processes to ensure consistency and compliance across the organization.

Team Collaboration

Active participation in team and department meetings (preferably face-to-face) contributes to knowledge sharing and continuous improvement initiatives aimed at enhancing both occupier and client experiences.

This role requires balancing relationship management with analytical rigor, combining customer service orientation with firm collection practices to protect client interests while maintaining professional occupier relationships.

Location

On-site –Norfolk, GBR

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