Accounts & Office Administrator - Credit & Customer Support

QUALITASSE.CO.UK; Basingstoke; On-site; GBP 22,000 - 28,000; Full time

Job summary

Qualitasse is seeking an organised Office Administrator to join our small team in Basingstoke. You will handle invoicing, credit control, payments, and everyday administrative tasks while providing friendly, professional customer service.

This varied role offers a practical, hands-on environment with opportunities to take responsibility for key office activities and help the business run smoothly in a busy coffee supplies company.

Qualifications

• Strong communication skills, both written and verbal.
• Proactive, organised approach to multitasking.
• Experience with office software and contact management.
• Comfort with handling payments and invoices.

Responsibilities

• Credit control: email reminders, statements, overdue reminders.
• Invoicing and Accounts Receivable: invoice after orders, record payments.
• Customer service: answer calls and emails, assist with enquiries.
• Order and delivery follow-up: monitor outstanding orders and deliveries.
• Product knowledge: learn company products to assist with orders.

Skills

Customer service

Credit control

Invoicing

Accounts receivable

Data entry

Organisational skills

Job description

Qualitasse is seeking an organised Office Administrator to join our small team in Basingstoke. You will handle invoicing, credit control, payments, and everyday administrative tasks while providing friendly, professional customer service.

This varied role offers a practical, hands-on environment with opportunities to take responsibility for key office activities and help the business run smoothly in a busy coffee supplies company.