Accounts Manager
Manchester City Council
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Benefits offered by this job
Job summary
Manchester City Council is seeking a Council Tax Billing Officer to join the Taxation team on a permanent, hybrid basis. You will ensure accurate Council Tax assessments, billing, and compliance with statutory requirements, working with developers, VOA, and internal stakeholders.
We value analytical and communication skills, attention to detail, and the ability to manage a varied workload in a busy environment. You must have the right to work in the UK.
Qualifications
- Experience in a customer-focused administrative, revenues, taxation, finance or local government environment.
- Excellent written and verbal communication skills with the ability to explain complex information clearly and professionally.
- Strong organisational skills with the ability to manage competing priorities and meet deadlines.
- Experience of investigating and analysing information to reach evidence-based decisions.
- The ability to interpret policies, procedures and legislation and apply them accurately.
- Experience maintaining accurate records and handling sensitive information appropriately.
- Commitment to delivering high-quality outcomes and customer service.
Responsibilities
- Maintain Council Tax records, ensure properties are correctly assessed and billed in accordance with statutory requirements.
- Collaborate with external organisations, including VOA, developers and internal teams to ensure accurate taxation processes.
- Support operational billing teams during peak periods while meeting performance targets.
- Identify and create new properties, issue Completion Notices, and support referrals to VOA.
Skills
Tools
Job description
Working hours: 35 hours per week
Contract type: Permanent
Working style: Hybrid - Employees split their time between working remotely (e.g., from home) and working on-site (e.g., in an office).
Closing date: 11.59pm, 31 August 2026
Interview method: in person
Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position.
- Legal right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement ofemployment.
- 2 References - where possible we require 3 years' history.
- BPSS (Baseline Personnel Security Standard) clearance - this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check.
The Council Tax Billing Team plays a vital role in protecting and growing one of Manchester City Council’s most significant income streams. This exciting opportunity places you at the heart of the Council’s property and taxation functions, helping to ensure that new and altered properties are brought into taxation promptly and accurately.
Working closely with developers, the Valuation Office Agency (VOA) and internal stakeholders, you will make a direct contribution to maintaining the accuracy and integrity of Manchester’s Council Tax taxbase. The role offers a varied workload, combining technical valuation work, property administration and customer-focused service delivery, providing an opportunity to make a tangible impact on the Council’s finances and the services delivered to residents across the city.
If you are successful, you will join a specialist team responsible for ensuring that Manchester’s property records remain accurate, up to date and compliant with statutory requirements. You will help identify and create new properties, issue Completion Notices, manage referrals to the Valuation Office Agency, and support the accurate billing of Council Tax across the city.
Your work will directly support the growth and maintenance of the Council Tax taxbase, safeguard income generation, and ensure that billing arrangements remain accurate for residents and businesses. In addition, you will provide support to operational billing teams during periods of peak demand, helping the service to deliver excellent customer service whilst meeting challenging performance targets.
The role provides an excellent opportunity to develop specialist knowledge in Council Tax valuation, property administration and local taxation within one of the largest local authorities in the country. Experience of systems such as MRI Academy and NEC Document Management would be advantageous but is not essential, as training will be provided.
For an informal discussion about the role, please contact Anthony Keogh, Council Tax Operations Manager, on
0161 227 3964 or via email at anthony.keogh@manchester.gov.uk to arrange a convenient time to discuss the opportunity further.
We are looking for a motivated, organised and customer-focused individual who can demonstrate strong analytical and communication skills, together with the ability to manage a varied workload within a busy operational environment. You will be confident working with detailed information, interpreting legislation and guidance, and building positive working relationships with internal and external stakeholders.
You will play an important role in maintaining the accuracy of Manchester's Council Tax records, ensuring properties are correctly assessed, billed and administered in accordance with statutory requirements.
We would love to hear from you if you have experience of:
- Experience of working in a customer-focused administrative, revenues, taxation, finance or local government environment.
- Excellent written and verbal communication skills, with the ability to explain complex information clearly and professionally.
- Strong organisational skills with the ability to manage competing priorities and meet deadlines.
- Experience of investigating and analysing information to reach evidence-based decisions.
- The ability to interpret policies, procedures and legislation and apply them accurately.
- Experience of maintaining accurate records and handling sensitive information appropriately.
- Strong attention to detail and a commitment to delivering high-quality outcomes.
- Good IT skills, including experience of using Microsoft Office applications such as Outlook, Word and Excel.
- Ability to work effectively both independently and as part of a team.
- A commitment to delivering excellent customer service and continuous service improvement.
- Previous experience working within a Council Tax, Revenues, Benefits, Local Authority or Valuation environment.
- Knowledge of Council Tax legislation, valuation principles and billing processes.
- Experience of liaising with external organisations, including government bodies, property developers, agents or professional stakeholders.
- Experience of processing property-related changes, including new builds, demolitions, alterations or property inspections.
- Experience of issuing or administering statutory notices.
- Knowledge of Valuation Office Agency (VOA) processes and property referrals.
- Experience using systems such as MRI Academy, NEC Document Management or similar case management and revenues systems.
- An understanding of local taxation, property administration or financial assessment processes.
- Relevant professional qualifications or evidence of working towards a qualification in Revenues, Local Government Administration or a related discipline.
- This role would particularly suit someone who enjoys problem solving, working with property-related information and contributing directly to the protection of Council income through accurate and timely administration of the Council Tax tax base.
We’re the local council for one of the UK’s most vibrant and diverse cities.
Working for Manchester isn’t just a job - it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.
Our Manchester Is Our Vision For a Fairer, Greener, And Healthier City - a Vision Shaped By The People Of Manchester. It Guides Everything We Do At The Council And Is Brought To Life Through The Our Manchester Behaviours
- We take time to listen and understand
- We work together and trust each other
- We show that we value our differences and treat each other fairly
- We ‘own it’ and we’re not afraid to try new things
- We’re proud and passionate about Manchester
- Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks during our annual leave purchase period.
- A buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
- Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
- Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
- Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
- A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
- Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.
At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.
- Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
- Accessible Formats: Our ReciteMe tool can be accessed through the \"Accessibility tools\" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care.
- If you consider yourself to be disabled or if you have a long-term condition
- Have you completed the GM Elevate (Leadership Development) Programme or any MCC positive action programmes?
- A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
- Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
- A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.
For more information about the role or any adjustments, email jobs@manchester.gov.uk.
In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement ofemployment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.
If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for, see the top of the advert for details.
These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.
We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.
For more information about the role, please ensure that you read the role profile attached.
Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
Use this service to estimate how much Income Tax and National Insurance you should pay for the current tax year.
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