Service Development Coordinator

Manchester City Council; Manchester; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Holiday allowance

Local pension

Parental leave

Employee discounts

Learning opportunities

Fair employment charter

Volunteering leave

Job summary

Manchester City Council is seeking an Enterprise Hubs Officer to help plan, open and deliver the Enterprise Hubs funded by UK SPF. You will work with the Project Manager to coordinate outreach, workshops and data collection across Town Hall Extension and Royal Mills Ancoats sites.

The role requires strong service development, stakeholder engagement and project management skills, plus experience with Excel and SME support.

Qualifications

• Experience in service development and improving SME-focused services.
• Strong stakeholder engagement to gather requirements and drive improvements.
• Proven ability to manage multiple projects and ensure timely delivery.
• Analytical thinking to analyse business processes and identify gaps.
• Excellent communication skills, written and verbal.
• Digital literacy with suitable tools for collaboration.

Responsibilities

• Manage and run events and activities including 121 support and outputs per funding agreement.
• Stay up to date with BIPC Manchester resources and refer to them when relevant.
• Deliver an ongoing programme of support for Enterprise Hub members such as workshops and advice sessions.

Skills

Experience in service development

Stakeholder engagement

Project management

Analytical thinking

Communication skills

Digital literacy

Tools

Excel

Job description

Working Hours:

35 Hours Per Week

Contract Type:

Full-Time, Temporary (March 31st, 2027)

Closing Date & Closing time:

11.59pm, 03 September 2026

Interview Method:

Face to Face

Legal Right to Work:

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement ofemployment

Use of Artificial Intelligence (AI):

Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action

This role is subject to -

2 References - where possible we require 3 years' history.

Manchester Libraries have opened two Enterprise Hubs which is grant funded by and is in the 3 year of funding. The first, based in the Town Hall Extension St Peter’s square, which opened in January 2024 which was followed by the second space based which is based in Royal Mills Ancoats in 2024.

The Enterprise Hubs will offer affordable co-working space to local entrepreneurs, start-ups and small businesses. Along with facilities to work, there will be support led by the Business & IP Centre Manchester for start-up businesses and new entrepreneurs to develop the insight, skills and confidence they need to start and grow successful businesses.

This support will include workshops, networking events and one to one help, and feature the collection of information available at the BIPC Manchester in Central Library, bringing the expertise and help to the local business community.

Along with delivering workshops and 121 support, the Enterprise Officer will assist the Project Manager to plan and coordinate other activities in the Enterprise Hubs. These will include marketing and outreach, organising monthly workshops, project delivery, record-keeping and administration and producing quarterly reports following the UK SPF monitoring systems.

The role will also require having practical knowledge of the library service’s collections and resources for businesses, and COBRA (the Complete Online Business Reference Advisor) in particular.

The role will require a high level of skills in working with Excel and will involve using specialist database systems to capture data on individual SMEs/beneficiaries.

The successful candidate will work with the Enterprise Hubs Project Manager to plan, open and deliver the Enterprise Hubs funded by UK SPF 2025- March 2026. They will assist the Project Manager with the ongoing successful operation of the Enterprise Hubs in the Town Hall Extension and Royal Mill including staff and resources.

Workshop Coordination And SME Liaison

• To manage and run events and activities including 121 support to target business audiences and complete outputs as per funding agreement.
• Be up to date with other support activities and resources available at the BIPC Manchester and through other local business support organisations and refer to these when relevant.
• To work with the Project Manager to deliver an ongoing programme of supporting activities for Enterprise Hub members eg workshops, advice sessions, etc.

Project Administration, Reporting And Compliance

• To be responsible for collecting feedback forms at workshops and events and input the data according to the UK SPF and the project systems and requirements
• To enter data, summarise and produce regular reports for the central project team to confirm outputs achieved for each quarter, based on a spreadsheet which confirms, e.g. Businesses Assisted - confirmation of name of business, address, borough etc and equalities data based on owner/majority ownership of business (gender, disability and BAME breakdown)
• To record all project activities and interactions with participants, including the maintenance of electronic and hard-copy filling systems in line with the ERDF filing and monitoring systems.

Marketing And Outreach

• Develop and run campaigns, and ensure that workshops and events are fully booked in advance and raise awareness of the project amongst relevant audiences
• Work together with the BIPC Manchester’s central project team to develop partnerships with local public / private / voluntary sector organisations, increase audience expansion and ensure the outreach and output completion for the project
• Identify local case studies / entrepreneurs who have benefitted from the service to showcase project and illustrate its impact
• Collaborate with other members of the Enterprise Hubs team to create a network of support, identify and exploit opportunities and maximise project impact

We would love to hear from you if you have experience of:

Essential requirements for the role:

• Experience in Service Development: Proven track record in designing, implementing, and improving services tailored to SME needs.
• Stakeholder Engagement: Ability to engage with internal and external stakeholders to gather requirements and drive service improvements.
• Project Management Skills: Demonstrated ability to manage multiple projects simultaneously, ensuring timely delivery and alignment with strategic goals.
• Analytical Thinking: Ability to analyse business processes, identify gaps, and propose effective solutions.
• Communication Skills: Excellent written and verbal communication skills, with the ability to present complex information clearly to diverse audiences.
• Digital Literacy: Proficiency in using digital tools and platforms relevant to service development and stakeholder collaboration.

Desirable Requirements

• SME Knowledge: Understanding of the challenges and opportunities faced by SMEs in various sectors.
• Experience Working with Third-Party Organisations: Prior experience in collaborating with external partners, vendors, or service providers to deliver joint solutions or services.
• Partnership Development: Ability to identify, initiate, and nurture strategic partnerships that benefit SME clients.
• Innovation and Change Management: Experience in driving innovation and managing change within service delivery environments.
• Policy and Compliance Awareness: Understanding of regulatory and compliance frameworks.
• Cross-Sector Experience: Exposure to working across different industries or sectors, bringing a broad perspective to SME support.

We’re the local council for one of the UK’s most vibrant and diverse cities.

Working for Manchester isn’t just a job - it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.

Our Manchester Is Our Vision For a Fairer, Greener, And Healthier City - a Vision Shaped By The People Of Manchester. It Guides Everything We Do At The Council And Is Brought To Life Through The Our Manchester Behaviours

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

Benefits We Offer

• Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
• A buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
• Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
• Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
• Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at Manchester City Council

At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our ReciteMe tool can be accessed through the \"Accessibility tools\" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.

Guaranteed Assessment Scheme

Requirements

We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans
• Current or former care leavers
• Have a disability or long-term condition

When You Join Us

We’re a Disability Confident Employer, Offering

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

For more information about the role or any adjustments, email [e-mail].

What We Will Need From You If You're Successful

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement ofemployment.This is not arole we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

Pre-Employment Checks

Required

• Proof of Right to Work: You’ll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role.
• References: We’ll require references from your current and previous employer(s).
• Proof of Qualifications: Evidence of qualifications relevant to the role will be required.
• Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role.
• Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council.
• Police Vetting: Some roles may require police vetting to ensure suitability for accessing sensitive law enforcement systems or information.
• Baseline Personnel Security Standard (BPSS) Clearance: BPSS clearance is primarily used for roles that involve access to government data, systems, or assets. It ensures that individuals meet basic security requirements and can be trusted with sensitive information
• Driving Licence: If the role requires driving, we’ll need evidence of your valid driving licence.

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.

Other Relevant Information

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

For more information about the role, please ensure that you read the role profile attached.

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