Accounts Director

Elior Uk; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Free meals

Flexible working

28 days holiday + 31 after 2 years

Leave for life’s moments

Paid volunteering days

Career development

Pension & life assurance

Exclusive discounts

Job summary

Lexington is seeking an experienced Account Director for a high-profile hospitality operation. You will lead a large, multi-site team to deliver exceptional client service, operational excellence and strong financial performance.

You’ll work closely with the Client, Senior Operations Manager and Divisional Director to drive performance and development across the site. We value a commercially minded leader with a track record of managing Hospitality and events, and the ability to build lasting

Qualifications

• Experience leading large hospitality operations.
• Strong commercial focus with growth mindset.
• Proven track record in managing teams across multi-site operations.

Responsibilities

• Lead Heads of Department to deliver 5-star hospitality and service.
• Develop and deliver operational plans, budgets, forecasts, and growth strategies.
• Identify new business opportunities and drive profitability and cost savings.
• Build strong client relationships and ensure excellent communication and service.
• Oversee hospitality and events across client dining, retail and other outlets.
• Recruit, develop and retain high-performing teams including succession planning.

Skills

Leadership

Strategic planning

Client relationships

Hospitality events

Job description

Lexington is an award-winning contract caterer that focus on providing great food and service to customers. To do this we need fabulous people and we work hard to create an environment where our team members feel engaged, inspired, valued and enjoy what they do.

Working Pattern: Monday to Friday

Job ID: 7627

Lexington are looking for an experienced and commercially driven Account Director to lead a high-profile hospitality operation, delivering exceptional client service, operational excellence and strong financial performance.

Working closely with the Client, Senior Operations Manager and Divisional Director, you will be responsible for the overall performance and development of the site.

What you’ll be serving up…

• Lead and inspire Heads of Department to deliver consistently high-quality, 5-star food, hospitality and service.
• Develop and deliver operational plans, budgets, forecasts and growth strategies.
• Identify new business opportunities and drive profitability, cost savings and commercial growth.
• Build strong relationships with Clients and key stakeholders, ensuring excellent communication and service delivery.
• Oversee innovative food and beverage across events, client dining, hospitality and retail.
• Recruit, develop and retain high-performing teams, including succession and talent planning.
• Champion Health & Safety, food hygiene, ISO, EMS, HR and all company, client and legislative requirements.
• Drive site innovation, marketing, CSR and sustainability initiatives.
• Work closely with Procurement to ensure an efficient and commercially effective supply chain.
• Monitor financial performance, forecasting, invoicing and client reporting.
• Develop client retention strategies and support wider company strategic objectives.

The ingredients you'll bring…

You will be an experienced Account Director with:

• Previous Experience in Group/ Large site management (turnover circa £4+ million)
• Detailed knowledge of B&I and event catering sector.
• Commercial (5 star Hotels & Restaurant) knowledge advantageous.
• Proven experience of managing Hospitality (Events, Fine Dining) and multi-retail outlets.

If you're a passionate and commercially minded leader ready to make a real impact, we'd love to hear from you.

Brilliant Work Deserves Brilliant Perks!

At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success! Here’s what’s waiting for you:

• Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
• Flexible working - including part time roles, because life doesn’t run on a 9-5 schedule.
• Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
• Leave for life’s important moments - whether family, personal or unexpected.
• Give back time - paid volunteering days for the causes you care about.
• Room to grow - career development and learning opportunities for all stages of your career.
• Financial security - pension schemes and life assurance.
• Exclusive discounts - save on entertainment, leisure, and even travel!

Why You’ll Love Working Here

We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? Toenrich lives everywhere, every day.

And here’s the best part - 87% of our team say they’re proud to work here!Why? Because we create a place where you’re listened to, trusted, supported, and valued.

Need any support or adjustments during the application process? Just let us know - we’re happy to help!

We Celebrate You!

At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.