Accounts Director

Elior Inc; Greater London; On-site; GBP 80,000 - 110,000; Full time

Job summary

Lexington is seeking an experienced and commercially driven Account Director to lead a high-profile hospitality operation, delivering exceptional client service, operational excellence and strong financial performance. Working closely with the Client, Senior Operations Manager and Divisional Director, you will be responsible for the overall performance and development of the site.

You will lead Heads of Department to deliver 5-star food and service, develop budgets and growth strategies, and

Qualifications

• Experience in managing large hospitality sites or events
• Knowledge of B&I and event catering sector
• Strong commercial awareness with budgeting and forecasting
• Proven ability to lead Heads of Department and teams

Responsibilities

• Lead and inspire Heads of Department to deliver high-quality hospitality and service
• Develop and deliver operational plans, budgets, forecasts and growth strategies
• Identify new business opportunities and drive profitability, cost savings and commercial growth
• Build relationships with Clients and stakeholders, ensuring communication and service delivery
• Oversee food and beverage across events, client dining, hospitality and retail
• Recruit, develop and retain high-performing teams
• Champion Health & Safety, food hygiene, ISO, EMS, HR and compliance
• Drive site innovation, marketing, CSR and sustainability initiatives
• Work with Procurement to ensure efficient and commercially effective supply chain
• Monitor financial performance, invoicing and client reporting
• Develop client retention strategies and align with wider company objectives

Skills

Group/site management

Hospitality management

Multi-site management

Commercial acumen

Job description

Lexington are looking for an experienced and commercially driven Account Director to lead a high-profile hospitality operation, delivering exceptional client service, operational excellence and strong financial performance. Working closely with the Client, Senior Operations Manager and Divisional Director, you will be responsible for the overall performance and development of the site.

• Lead and inspire Heads of Department to deliver consistently high-quality, 5-star food, hospitality and service.
• Develop and deliver operational plans, budgets, forecasts and growth strategies.
• Identify new business opportunities and drive profitability, cost savings and commercial growth.
• Build strong relationships with Clients and key stakeholders, ensuring excellent communication and service delivery.
• Oversee innovative food and beverage across events, client dining, hospitality and retail.
• Recruit, develop and retain high-performing teams, including succession and talent planning.
• Champion Health & Safety, food hygiene, ISO, EMS, HR and all company, client and legislative requirements.
• Drive site innovation, marketing, CSR and sustainability initiatives.
• Work closely with Procurement to ensure an efficient and commercially effective supply chain.
• Monitor financial performance, forecasting, invoicing and client reporting.
• Develop client retention strategies and support wider company strategic objectives.

Requirements

• Previous Experience in Group/ Large site management (turnover circa £4+ million)
• Detailed knowledge of B&I and event catering sector.
• Commercial (5 star Hotels & Restaurant) knowledge advantageous.
• Proven experience of managing Hospitality (Events, Fine Dining) and multi-retail outlets.
• Multi-site experience advantageous.

Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience.

We're a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day.

And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued.