Hospitality Manager

Elior Uk; Greater London; On-site; GBP 36,000 - 52,000; Full time

Benefits offered by this job

Free, tasty meals

Flexible working

28 days of holiday

Leave for life's important moments

Give back time (volunteering days)

Room to grow

Wellbeing support

Pension and life assurance

Exclusive discounts

Job summary

Elior UK is seeking a Hospitality Manager to lead a team on a busy client site. You will mentor staff, ensure food safety and quality standards, manage forecasting, ordering and stock, and coordinate menu updates with chefs. The role requires strong communication with clients and suppliers to deliver excellent service.

You will drive events from proposal to delivery, identify improvements, and uphold KPI targets while fostering a proactive, service‑oriented culture.

Qualifications

• At least 2 years of experience in a corporate hospitality setting.
• Strong communicator with stakeholder management skills.
• Proactive and operationally focused leadership.

Responsibilities

• Managing a team of 4 direct reports and collaborating with General Manager and department leads.
• Mentoring supervisors and staff training.
• Overseeing food safety, health and safety policies and procedures.
• Forecasting, ordering, menu management, stock control and daily work books.
• Ensuring menus are accurate with up-to-date allergen information.
• Managing events from proposal to delivery, including setup and timelines.
• Developing new products, marketing and promotion opportunities.
• Responding to enquiries and liaising with external suppliers.

Skills

Team leadership

Stakeholder management

Hospitality operations

Communication

Problem solving

Job description

Lexington is an award-winning contract caterer that focus on providing great food and service to customers. To do this we need fabulous people and we work hard to create an environment where our team members feel engaged, inspired, valued and enjoy what they do.

WHAT YOU'LL BE DOING

• Managing a team of 4 direct reports and working closely with the General Manager, other department leads and Head Chef
• Mentoring of supervisor & staff training
• Responsible for due diligence and enforcement of food safety and health and safety policies and procedures
• Daily administration including forecasting, ordering, menu management, stock control and daily work books
• Working with the Chefs to ensure that all menus are correct including up to date allergen information
• Running the pass and ensuring that all food orders are as per menu, delivered on time and beautifully presented
• Ensuring that the highest standards and KPI's are met and that the hospitality department continues to develop and evolve through new ways of working and innovation
• Responding appropriately to incoming enquiries in person and via email and chasing to a conclusion
• Liaise with external suppliers, prepare quotes and event proposals for events of all types, including internal and external
• Develop events from proposal right up to delivery, including set up, communication with key stakeholders and catering team members whilst maintaining project timelines and priorities.
• Produce event planning documents, including catering, cost, itinerary, room set up
• Actively identify new products, marketing and promotion opportunities

Working Pattern

Monday - Friday

There will be overtime for events therefore the Hospitality Manager must be flexible and able to work evenings as required by the business. Overtime is paid at time and a half if working in excess of 40 hours per week.

What can you bring

At least 2 years of experience in a corporate hospitality setting.

Exceptional Client Experience

Own the client experience on the floor, ensuring service is consistently high, personal and seamless, while anticipating client needs.

Strong Communicator & Stakeholder Management

Communicates clearly and confidently with the team, clients and key stakeholders. Manages expectations, keeps people informed and builds strong working relationships.

Proactive, Productive & Operationally Strong

Takes ownership of the day-to-day operation, stays ahead of what needs to be done and uses time effectively. Spots opportunities, solves problems and continually looks at how we can elevate the client experience. Calm under pressure.

Team Leadership & Service Culture

Leads by example, sets clear expectations and develops the team to deliver consistently high standards, creating a positive and proactive service culture.

Brilliant Work Deserves Brilliant Perks!

At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you:

• Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
• Flexible working - including part time roles, because life doesn't run on a 9-5 schedule.
• Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
• Leave for life's important moments - whether family, personal or unexpected.
• Give back time - paid volunteering days for the causes you care about.
• Room to grow - career development and learning opportunities for all stages of your career.
• Wellbeing first - mental health support and wellbeing perks.
• Financial security - pension schemes and life assurance.
• Exclusive discounts - save on entertainment, leisure, and even travel!

Why You'll Love Working Here

We're a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day.

And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued.

Not sure you match every single requirement? Apply anyway!

Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you!

We Celebrate You!

At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.

Need any support or adjustments during the application process? Just let us know - we're happy to help!