Accounts Collections Team Leader

TN United Kingdom; Marlow; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic team as an Accounts Collections Team Leader in a supportive and innovative environment. This role offers the opportunity to lead a diverse group, manage performance, and implement positive changes within the team. You'll be part of a company that values individuality and encourages growth while ensuring a smooth order process and effective credit control. With flexible working patterns, including hybrid options, this position is perfect for someone looking to make a real impact while enjoying a balanced work-life approach.

Qualifications

• Strong people management experience with a passion for leading and developing a diverse team.
• Exceptional communication skills to maintain relationships across departments.

Responsibilities

• Manage and develop a team of nine in the Account Collections department.
• Monitor individual performance and implement KPIs for improvement.

Skills

People Management

Organizational Skills

Communication Skills

Self-motivation

Credit Control

Job description

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Accounts Collections Team Leader, Marlow

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Client:

Softcat

Location:

Marlow, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5723494b6c9a

Job Views:

3

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Application Deadline: 30th May 2025

Would you like to kick start your career in a supportive, collaborative, and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Account Collection Team

You will be part of a large, dynamic Account Collections team within the Softcat Finance Department. The team is responsible for mitigating payment and cash risk to the business by chasing and collecting payment of invoices owed to Softcat. The team also contributes innovatively to achieve resolution for account queries, ensuring a smooth order process from point of sale to payment received.

Success. The Softcat Way.

There's a uniqueness to Softcat – what we do, how we do it, and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed.

Do you want to make change happen by joining a team that never stands still?

Reporting to the Account Collections Deputy Manager, you will manage nine team members with varying levels of experience and capability, from Account Collections Executives to Account Collections Specialists. You will provide general support to the Deputy Manager and Manager, along with cross-team support for your peers.

As Accounts Collection Team Leader, you'll be responsible for:

• Training and developing new team members while also providing support to 8 direct reports.
• Assisting with reporting requirements.
• Adhering to company processes for team management, such as managing sickness.
• Managing and monitoring individual performance, implementing and monitoring KPIs during performance improvement processes, including having challenging conversations.
• Managing the team rota and office attendance.
• Handling approvals – letter cycles, refunds, cross-currency transactions, etc.

We'd love you to have

• Strong People Management experience with a passion for leading and developing a team of diverse experience levels.
• Excellent organisational skills and attention to detail.
• Exceptional communication skills, with the ability to develop and maintain relationships across different personalities and departments.
• Self-motivated to improve knowledge and apply it to benefit the team.
• Ability to identify areas for positive change and implement them.
• Passion for credit control and cash collection.
• Demonstrated credit control experience.

We acknowledge the confidence gap and imposter syndrome are real; please don't hesitate to apply — we would love to hear from you!

Work in a way that works for you

We recognize that everyone works differently. In this role, we offer flexible working patterns:

• Hybrid working – 3 days in the office and 2 days remote
• Flexible hours – start and finish times
• Flexibility around school drop-offs and pick-ups

Working with us

Wherever you work, we want you to feel supported and empowered. We celebrate individuality, encourage diverse perspectives, and embrace all backgrounds.

To join us, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments throughout the recruitment process. All information shared will be confidential.

Learn more about life at Softcat and our diversity and inclusion commitments at jobs.softcat.com/jobs/our-culture/.

We welcome the use of AI in our application process to enhance fairness, but we value authenticity. Please be yourself in your application to showcase your true self.