Accounts Administrator

DFDS UK & Ireland; Dover; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Life assurance cover

Contributory company pension scheme

Holiday Purchase Scheme

Free ferry travel for up to 4 guests

Job summary

DFDS UK & Ireland is seeking an Accounts Administrator to join our Dover team. Working Monday to Friday, 08:00–17:00, you will provide financial administration, data entry and customer service support to ensure costs and revenue are accurately allocated and customer needs are met promptly.

You will handle invoice requests, supplier and customer forms, and oversee overdue invoices while adapting to changing priorities in a busy environment.

Qualifications

• Organised and detail-focused with strong administrative skills.
• Comfortable handling financial information, systems and data.
• Clear and concise communication with customers and internal stakeholders.
• Adaptable and proactive with ability to manage multiple priorities.

Responsibilities

• Liaise with customers to resolve queries and respond to invoice requests with high service standards.
• Input and maintain information across bespoke systems; allocate costs to correct jobs and customers.
• Complete new supplier and customer forms with accurate and up-to-date data.
• Ensure revenue is correctly allocated across customs jobs and support financial administration.
• Oversee overdue invoice management and support the team with changing priorities.

Skills

Customer service

Data entry

Financial administration

Attention to detail

Job description

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as an Accounts Administrator.

Be part of the movement - and play your part.

About the role

Working Monday – Friday , from 08:00–17:00 at our Dover office, you’ll join a high-performing team responsible for delivering accurate, efficient and cost-effective administrative and finance support. This is a varied role where no two days are the same, combining customer service, financial administration and data entry, while ensuring costs and revenue are accurately allocated and customer needs are handled promptly.

You will be responsible for

• Liaise with customers to resolve queries, respond to invoice requests and provide a high standard of customer service.
• Accurately input and maintain information across bespoke systems, ensuring costs are allocated to the correct jobs and customers.
• Complete new supplier and customer forms, ensuring all information is accurate and up to date.
• Ensure the correct revenue is allocated across customs jobs and support accurate financial administration.
• Oversee overdue invoice management and support the wider team with changing priorities and day-to-day business requirements.

About you

You’re an organised and detail-focused individual who takes pride in delivering accurate work and providing excellent customer service. You’ll have strong administrative skills and be comfortable working with financial information, systems and data, with the ability to work quickly without compromising on accuracy. Clear and concise communication will be essential, as you’ll regularly liaise with customers and internal stakeholders.

You’ll be adaptable, proactive and able to manage competing priorities in a fast-paced environment. We’re looking for someone who is willing to learn, takes ownership of their work and is comfortable flexing their approach to meet the changing needs of the business. Previous experience in administration, finance, customer service or a similar environment would be beneficial, but above all, we’re looking for someone reliable, commercially aware and committed to getting things right.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including:
• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
• Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.