Administrator

DFDS; Inverness; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Life assurance cover

Contributory company pension scheme

Holiday Purchase Scheme

Free ferry travel for up to 4 guests

Job summary

DFDS Inverness is seeking an Administrator to support a busy transport team with a range of clerical duties. You will manage bookings, respond to customer enquiries, and ensure data accuracy across systems, enabling smooth daily operations.

The role runs Monday to Friday, 09:00–17:00, and offers training on internal tools, plus a benefits package including life cover, pension, and travel perks.

Qualifications

• Experience in a busy office environment.
• Excellent MS Office skills and confident with computer systems.
• Able to manage multiple tasks in a fast-paced setting.

Responsibilities

• Handling customer enquiries relating to bookings and deliveries.
• Completing data entry and maintaining accurate system records.
• Booking daily jobs into internal systems and ensuring correct pricing.
• Liaising with the planning team to provide updates on rates and delivery schedules.
• Supporting the wider transport team with general administration tasks.
• Responding to emails and phone queries in a timely and professional manner.
• Helping to keep office processes organised and efficient.

Skills

Microsoft Office

Customer enquiries

Data entry

Administrative tasks

Tools

Internal systems

Booking systems

Job description

Do you enjoy keeping things organised and supporting a busy team behind the scenes? Are you confident handling admin tasks, working with customers, and keeping operations running smoothly? If so, you could be the newest addition to our team as an Administrator in Inverness.

Be part of the movement – and play your part

About The Role

Working Monday to Friday, 09:00–17:00, you’ll support our busy transport team with a wide range of administrative duties. This is a varied role where you’ll play a key part in keeping the office running smoothly and ensuring information flows accurately between teams and customers.

You Will Be Responsible For

• Handling customer enquiries relating to bookings and deliveries
• Completing data entry and maintaining accurate system records
• Booking daily jobs into internal systems and ensuring correct pricing
• Liaising with the planning team to provide updates on rates and delivery schedules
• Supporting the wider transport team with general administration tasks
• Responding to emails and phone queries in a timely and professional manner
• Helping to keep office processes organised and efficient

About You

You’ll have previous experience working in a busy office environment, with strong Microsoft Office skills and confidence using computer systems. You’ll be organised, detail‑focused, and able to manage multiple tasks at once in a fast‑paced setting.

You’ll thrive in this role if you enjoy working as part of a friendly, bubbly team, and are happy to get stuck in from day one. Strong communication skills and a positive attitude are key, along with the confidence to interact with customers and colleagues. We’re committed to development, so you’ll also receive full support and training on our internal systems.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including:
• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers
• Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you.

We look forward to hearing from you.