Account Coordinator

Confidential; Hull and East Yorkshire; On-site; GBP 25,000 - 30,000; Full time

Job summary

Confidential is seeking an Account Coordinator to join our Prestige team on-site in Hull. The role focuses on staffing fulfilment, liaising with client personnel and temporary staff, and ensuring accurate shift confirmation, wage payments, and holiday requests in line with UK regulations.

You will manage daily planning and scheduling, build strong relationships with site managers, and produce required KPI reports while delivering excellent customer service and working as part of a busy team.

Qualifications

• Experience in recruitment preferred; training provided.
• Excellent verbal and written communication skills.
• Fluent in English, written and spoken.
• Strong interpersonal skills with discretion and confidentiality.
• Proficient in Excel, Word and Outlook.
• Ability to work in a team and on own initiative.

Responsibilities

• Create, manage and maintain pools of labour to fulfil client requirements.
• Daily planning and scheduling, organising shift rotas and bookings.
• Liaise with client managers to ensure staffing and arrivals for shifts.
• Organise replacement labour within agreed timescales for absences or increased demand.
• Ensure compliance with policy and UK legislation (e.g. Right to Work, H&S, AWR, WTD, GDPR).
• Maintain KPI reporting and data accuracy across systems.
• Build relationships with site personnel and attend meetings as required.

Skills

Client liaison

Communication

English fluency

Tools

Excel

Word

Outlook

Job description

Account Coordinator

Tuesday to Friday 07.30 - 16.30, Saturday 05.30 to 14.30

Perm contract - Immediate start

Salary: 27,300.00

Part of the Prestige Team, working on-site

Overview of Role:

Prestige Recruitment Specialists provide their services directly to the client by operating through an on-site facility to supply their temporary labour requirements. The role involves working closely with all client personnel, managing the daily staffing requirements. You will liaise with all temporary staff relating to confirmation of weekly shifts, payment of wages, holiday requests and managing absence levels whilst working in accordance with the Agency Workers Regulations and Working Time Directive. There are daily/weekly/monthly reports to compile whilst consistently and conscientiously delivering against set KPIs. You will work closely with both our clients and the temporary workforce, building strong relationships with all parties and be required to attend meetings with production, planning and HR where requested to ensure sight of forecasts. Liaison with Head Office where appropriate will be necessary to discuss departmental needs for resourcing of additional/replacement labour. You should be a strong communicator with excellent customer service skills and a great team player.

Main Duties:

• Create, manage and maintain pools of labour to ensure 100% fulfilment of clients' labour requirements;
• Full responsibility for the selection of labour provided;
• Daily planning and scheduling, organising shift rotas and booking of workers;
• Daily interaction with clients' Managers and Supervisors to ensure all staffing needs are met and all workers have arrived for shift;
• Organise replacement labour to arrive within agreed timescales for any reported absences, shortages or increases in requirements;
• Ensure compliance in line with company policies and UK legislation (e.g. Right to Work, H&S, AWR, WTD, GDPR, etc.);
• Maximise all opportunities throughout all site departments;
• Build long-term relationships with all personnel within the clients' site;
• Completion of required daily, weekly and monthly KPI's to the agreed deadlines;
• Completion of weekly payroll through collection of timesheets/FOB/Timeware reports;
• Managing and updating the internal recruitment system;
• Out of hours/on call duties where necessary;
• General administration duties.

Person Specification:

• Have previous recruitment experience (preferred) although full training is provided
• Possess excellent verbal and written communication skills
• Be fluent in English both written and spoken
• Have strong interpersonal skills with the ability to deal with all levels;
• Maintain high levels of discretion and confidentiality at all times;
• Be IT literate particularly with Excel, Word and Outlook;
• Be able to work as part of a team and on own initiative;
• Have the ability to prioritise to meet deadlines;
• Have a full driving licence and own transport preferred
• Have the desire, ambition, drive and commitment to being successful.