Account Success Manager

Seequent; Reading; Híbrido; GBP 45.000 - 70.000; Jornada completa

Descripción de la vacante

Seequent is seeking an Account Success Manager for its Civil Energy & Environment portfolio. You will be the primary day-to-day contact, driving adoption, retention, and value realization for assigned customers, in a hybrid role.

You will build relationships with stakeholders, coordinate onboarding and training, monitor product usage and health signals, and collaborate with Sales, Support, and internal teams. Strong communication, problem solving, and strategic thinking are essential.

Formación

• Must have customer-focused mindset with ability to engage technical and non-technical stakeholders.
• Strong communication and influencing skills across organizational levels.
• Experience in onboarding, adoption tracking, and renewal opportunities.

Responsabilidades

• Build and maintain relationships with assigned customer stakeholders to support satisfaction, product adoption, and retention.
• Coordinate customer onboarding and training by engaging the appropriate internal resources and tracking outcomes.
• Monitor customer health indicators, product usage trends, and engagement metrics to identify risks and opportunities.
• Partner with Account Managers and Sales and Support team members to support account planning activities.
• Document customer interactions, account updates, and key activities in the CRM system.
• Facilitate communication between customers and internal teams to support timely resolution of questions, concerns, and service requests.
• Coordinate technical support escalations by connecting customers with the appropriate subject matter experts.
• Prepare customer usage reports and adoption insights for customer success discussions and reviews.
• Identify expansion and renewal opportunities, communicate them to the Senior Account Manager, and maintain a regular customer engagement cadence.

Conocimientos

Account management

Customer success

Stakeholder engagement

CRM usage

Communication

Problem solving

Strategic thinking

Cross-functional collaboration

Descripción del empleo

About UsAt Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.We operate in 145+ countries while proudly maintaining headquarters in New Zealand.The RoleReporting to the Manager, Account Success, Civil Energy & Environment, this role supports customer adoption, engagement, and long-term success with Seequent solutions. Working with an assigned portfolio, the Account Success Manager helps customers implement, adopt, and realize value from their investment while serving as their primary day-to-day contact.In this role, you will have the opportunity to:Build and maintain strong relationships with assigned customer stakeholders to support satisfaction, product adoption, and retention.Coordinate customer onboarding and training by engaging the appropriate internal resources and tracking outcomes.Monitor customer health indicators, product usage trends, and engagement metrics to identify risks and opportunities.Partner with Account Managers and Sales and Support team members to support account planning activities.Document customer interactions, account updates, and key activities in the CRM system.Facilitate communication between customers and internal teams to support timely resolution of questions, concerns, and service requests.Coordinate technical support escalations by connecting customers with the appropriate subject matter experts.Prepare customer usage reports and adoption insights for customer success discussions and reviews.Identify expansion and renewal opportunities, communicate them to the Senior Account Manager, and maintain a regular customer engagement cadence.To be successful in this role, you should have:5+ years of relevant industry experience, with the ability to engage credibly with technical and non-technical stakeholders.A customer-centric, empathetic approach with proven experience driving customer outcomes and understanding customer challenges and goals.Highly developed communication and influencing skills, with the ability to engage customers and stakeholders at all organizational levels.Strong problem-solving capability, including the ability to anticipate issues and provide effective solutions.The ability to develop a strong strategic understanding and broad product knowledge across Seequent’s solution portfolio.Technical proficiency sufficient to guide customers, connect multi-product value, and frame solution pathways confidently.High emotional intelligence, with the ability to build trust, navigate ambiguity, and strengthen complex relationships.Strong action orientation, with the ability to drive momentum.Excellent organizational capability, with the ability to manage a complex portfolio of accounts and competing priorities.Additional InformationHybrid work from the local office 2 days a week and home-based the remainder of the week.#LI-DM1Our Commitment to Equity, Diversity, and InclusionAt Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team!Benefits of being a Seequenteer and why you’ll love being on our team.We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits; these benefits are unique to each location Seequent resides in. Please ask your Talent Acquisition Specialist.If this posting gets you excited about joining Seequent please apply now!For more information about everything Seequent, please visit Seequent.com.Equal Opportunity Employer:Seequent (Bentley) is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law.Seequent (Bentley) Policy on EEO, Affirmative Action and Pay Transparency Non-DiscriminationSeequent (Bentley) participates in e-Verify / Seequent (Bentley) participate in e-Verify / Right to Work NoticeRequest an Accommodation:As an Equal Opportunity Employer, Seequent is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by sending us an email at [e-mail].