Team Lead, Technical Support

2100 Bentley Systems (UK) Limited; Reading; Hybrid; GBP 65,000 - 80,000; Full time

Job summary

Seequent in Reading (UK) is seeking a Team Lead, Technical Support to direct the EMEA Global Technical Support Team, blending hands-on issue resolution with organizational leadership in a hybrid model. You will guide service levels, coach staff, develop knowledge content, collaborate with Global Support, Product, Sales and Development, and contribute to improved service delivery.

The role requires at least 7 years in a technical role and a Geology/Geophysics degree; excellent English

Qualifications

• 7+ years in a technical role with team leadership.
• Geology, Geophysics or geoscience degree required.
• Excellent written and spoken English communication.
• Proven ability to coach, motivate and develop a high-performing team.
• Strong analytical and troubleshooting skills with customer focus.
• Excellent organizational and multi-tasking abilities.
• Knowledge of Seequent products is a plus.

Responsibilities

• Lead and direct the EMEA Global Technical Support Team to meet service levels and performance targets.
• Provide hands-on technical support for complex or escalated issues via email, phone, and remote sessions.
• Coordinate cross-department resources to resolve highly complex cases and improve service delivery.
• Coach, develop and implement performance reviews, training plans, and knowledge content.
• Collaborate with Global Support, Product, Sales, and Development to implement preventative measures.

Skills

Technical leadership

Geoscience background

Communication skills

Customer orientation

Problem solving

Education

Geology/Geophysics degree

Job description

About Us

At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster. We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment. We operate in 145+ countries while proudly maintaining headquarters in New Zealand.

The Role

Reporting to the Senior Global Technical Support Manager, the Team Lead, Technical Support is responsible for the day-to-day direction, performance, and delivery of the EMEA Global Technical Support Team. This hybrid role combines hands-on support for complex customer issues with operational leadership to deliver consistent, high-quality service and meet team objectives.

In this role, you will have the opportunity to:

• Lead and support the EMEA technical support team to achieve defined service levels, performance targets, and team objectives.
• Provide hands-on technical support for complex or escalated customer issues across email, phone, and remote sessions.
• Coordinate resources and troubleshooting across departments and organizational levels to resolve highly complex support cases.
• Monitor team performance and provide regular feedback, structured coaching, professional development plans, and performance reviews.
• Develop and implement support processes, best practices, and strategies that address knowledge or process gaps.
• Collaborate with Global Support, Product, Sales, and Development teams to improve service delivery and implement preventative measures.
• Support recruitment, onboarding, and training of new team members, while maintaining the team coverage calendar.
• Develop and maintain accurate, accessible knowledge-base content using Knowledge-Centered Support principles, and guide the team in creating reusable knowledge assets.

To be successful in this role, you should have:

• At least 7 years of experience working in a technical role, including 1 or more years leading a team formally or informally.
• A post-secondary degree in Geology, Geophysics, or another geoscience discipline.
• Strong communication and interpersonal skills, with excellent verbal and written English.
• Proven ability to manage, motivate, coach, and develop a positive, inclusive, and highly productive team.
• Excellent analytical, troubleshooting, problem-solving, and conflict-resolution skills, with a strong customer-service orientation.
• Strong organizational skills, with the ability to multitask and prioritize conflicting demands under tight time constraints.
• Advanced knowledge of multiple Seequent products, proficiency in a variety of Seequent applications, and a high level of computer literacy.
• The ability to build effective working relationships with internal and external contacts, work with minimal supervision, and demonstrate integrity, fairness, and professionalism; exploration or mining industry experience is an asset.

Additional Information

Hybrid work from the local office 2 days a week and home-based the remainder of the week.

Our Commitment to Equity, Diversity, and Inclusion

At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all. Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team!

Benefits of being a Seequenteer and why you’ll love being on our team

We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits; these benefits are unique to each location Seequent resides in. Please ask your Talent Acquisition Specialist.

Equal Opportunity Employer

Seequent (Bentley) is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training.

Know Your Rights as an applicant under the law.

Seequent (Bentley) Policy on EEO, AffirMitive Action and Pay Transparency Non-Discrimination Seequent (Bentley) participates in e-Verify / Seequent (Bentley) participate in e-Verify / Right to Work Notice

Request an Accommodation: As an Equal Opportunity Employer, Seequent is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by sending us an email at [e-mail].

About Seequent

At Seequent, you’ll be a pioneer of positive change in the way organizations work with the underground, helping global customers find technology solutions to the biggest challenges of our time. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. At Seequent, The Bentley Subsurface Company, we build world-leading technology at the forefront of earth sciences, helping organisations understand the underground.