Account Specialist

Randstad Internal Resourcer; Ringway; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Manchester office location

Onboarding pathway

Flexible benefits package

Job summary

Randstad is seeking an Account Specialist to join our Student Support team in Manchester. You will serve as the central point of contact for universities, funding bodies and students to ensure tailored support reaches those who need it.

This high-touch role balances strong relationship-building with fast-paced day-to-day operations, including scheduling, records management, and ensuring service levels are consistently met.

Qualifications

• Experience in customer service or account management in fast-paced environments.
• Ability to manage a high-volume workload with attention to detail.
• Strong communication with diverse stakeholders.

Responsibilities

• Stakeholder & Account Management: Build and maintain trusted relationships across a diverse group of stakeholders, including university teams, funding bodies, local authorities, and students.
• Service Delivery & Placement: Match and schedule qualified specialist support workers to students based on individual requirements, funding approvals, and educational outcomes.
• Day-to-Day Operations & Admin: Manage a high-volume caseload efficiently, handling incoming and outgoing communications, maintaining accurate records, and evidencing support delivery.
• Client Retention & Account Growth: Act as the primary point of contact for key accounts, ensuring service levels are consistently met and identifying opportunities to maximise client satisfaction and performance.
• Problem-Solving & Query Resolution: Address day-to-day operational challenges, handle complex queries from candidates or university partners with empathy and professionalism, and resolve urgent support requests quickly.
• Operational Targets: Work towards key operational and performance targets within a collaborative, supportive team environment.

Skills

Account management

Customer service

High-volume operations

Job description

Do you have experience in account management, customer service, or high-volume operational coordination and want to work in a role that genuinely makes an impact?

Randstad is the world's largest international HR solutions business, providing a first class recruitment and customer service experience to clients and candidates alike. We pride ourselves on being experts who exceed the core requirements of our industry. In the technology-driven world of work we live in, Randstad remains a trusted recruitment partner.

We are looking for an Account Specialist to join our growing Student Support team in Manchester. In this role, you will act as the central point of contact for higher education institutions, funding bodies (such as Student Finance England), and specialist support workers to ensure students receive the tailored support they need to succeed.

This is a high-touch account management role that balances strong relationship-building with fast-paced day-to-day operations.

Key Responsibilities

• Stakeholder & Account Management: Build and maintain trusted relationships across a diverse group of stakeholders, including university teams, funding bodies, local authorities, and students.
• Service Delivery & Placement: Match and schedule qualified specialist support workers to students based on individual requirements, funding approvals, and educational outcomes.
• Day-to-Day Operations & Admin: Manage a high-volume caseload efficiently, handling incoming and outgoing communications, maintaining accurate records, and evidencing support delivery.
• Client Retention & Account Growth: Act as the primary point of contact for key accounts, ensuring service levels are consistently met and identifying opportunities to maximise client satisfaction and performance.
• Problem-Solving & Query Resolution: Address day-to-day operational challenges, handle complex queries from candidates or university partners with empathy and professionalism, and resolve urgent support requests quickly.
• Operational Targets: Work towards key operational and performance targets within a collaborative, supportive team environment.

What We Are Looking For

• Proven Customer Service or Account Management Experience: A background in recruitment, education coordination, or fast-paced operational customer service would be advantageous
• Strong Stakeholder Communication: Comfortable and confident communicating across multiple levels-from students and parents to university leaders and funding bodies.
• Exceptional Organisational Skills: Able to manage a caseload, prioritise competing deadlines, and maintain close attention to detail.
• Empathy & Soft Skills: A consultative approach with genuine care for delivering positive educational outcomes.
• Commercial Mindset: An understanding of the importance of meeting deadlines, adhering to processes, and delivering service excellence to achieve commercial goals.

What We Offer

• Competitive basic salary + uncapped commission structure
• Central Manchester office location with great transport links and a vibrant, collaborative culture
• Comprehensive onboarding scheme and ongoing career development pathways
• Flexible benefits package (including enhanced pension scheme, holiday buying scheme, private medical options, and employee share schemes)
• Regular team socials, incentives, and recognition celebrations

We are an inclusive employer committed to equality and diversity. If you require any reasonable adjustments during the recruitment process, please let us know.

Randstad is committed to equal opportunities for all and will not discriminate based on an individual's sex, race, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, religion or belief, sexual orientation or age. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact us on (url removed)