Student Support Account Manager

Randstad Internal Resourcer; Ringway; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Manchester office location

Onboarding pathway

Flexible benefits package

Job summary

Randstad is seeking an Account Specialist to join our Student Support team in Manchester. You will serve as the central point of contact for universities, funding bodies and students to ensure tailored support reaches those who need it.

This high-touch role balances strong relationship-building with fast-paced day-to-day operations, including scheduling, records management, and ensuring service levels are consistently met.

Qualifications

• Experience in customer service or account management in fast-paced environments.
• Ability to manage a high-volume workload with attention to detail.
• Strong communication with diverse stakeholders.

Responsibilities

• Stakeholder & Account Management: Build and maintain trusted relationships across a diverse group of stakeholders, including university teams, funding bodies, local authorities, and students.
• Service Delivery & Placement: Match and schedule qualified specialist support workers to students based on individual requirements, funding approvals, and educational outcomes.
• Day-to-Day Operations & Admin: Manage a high-volume caseload efficiently, handling incoming and outgoing communications, maintaining accurate records, and evidencing support delivery.
• Client Retention & Account Growth: Act as the primary point of contact for key accounts, ensuring service levels are consistently met and identifying opportunities to maximise client satisfaction and performance.
• Problem-Solving & Query Resolution: Address day-to-day operational challenges, handle complex queries from candidates or university partners with empathy and professionalism, and resolve urgent support requests quickly.
• Operational Targets: Work towards key operational and performance targets within a collaborative, supportive team environment.

Skills

Account management

Customer service

High-volume operations

Job description

Randstad is seeking an Account Specialist to join our Student Support team in Manchester. You will serve as the central point of contact for universities, funding bodies and students to ensure tailored support reaches those who need it.

This high-touch role balances strong relationship-building with fast-paced day-to-day operations, including scheduling, records management, and ensuring service levels are consistently met.