Specialist, Talent Management, OTS

Randstad UK; Desford; Sur place; GBP 26 000 - 36 000; Plein temps

Résumé du poste

Randstad UK in Desford is seeking an Account Specialist to be the on-site backbone of client and worker engagement. You will split time between face-to-face stakeholder meetings and keeping back-office systems running smoothly, ensuring day-to-day operations stay organized and positive.

You'll manage worker engagement, onboarding for new starters, data accuracy across systems, and end-to-end lifecycle tasks while reporting insights to the Account Manager to support growth.

Qualifications

• Excellent interpersonal skills with the ability to manage stakeholders.
• Strong administrative capabilities and attention to detail.
• Proven data accuracy and ability to maintain live systems.

Responsabilités

• Act as the primary face of the service for workers and clients.
• Manage daily worker engagement and host client service meetings.
• Run worker surgeries to resolve day-to-day workplace issues.
• Oversee onboarding for new starters and maintain accurate live data.
• Conduct regular check-ins and manage lifecycle events and ER cases.
• Report back to the Account Manager to support growth and relationships.

Connaissances

People skills

Administrative excellence

Data management

Stakeholder engagement

Description du poste

Account Specialist

• Location:Desford England, United Kingdom (On-site)
• Hours:Full-Time, 40 Hours per week (Monday – Friday)
• Flexibility:8 hours per day 7am to 4pm
• Position Type:Engagement, Administrative and Growth

Are You the Ultimate "Go-To" Person?

We aren’t looking for a typical recruiter. We are looking for anOn-Site Operations Guruand a master of client and worker engagement.

You will be the backbone of our presence at one of our most prestigious client sites in Desford, ensuring every worker’s journey from day one to their last is seamless, organized, and positive.

What You’ll Be Doing:

You will split your time between face-to-face stakeholder engagement and keeping our back office systems running like clockwork. Your core responsibilities will include:

• Worker & Client Engagement:Act as the primary face of the service. You will manage daily worker engagement for temporary staff, host face-to-face client service meetings, and run "worker surgeries" to solve day-to-day workplace hurdles.
• The Onboarding Architecture:You'll ensure that all new starters have the best start in their new role by meeting with them regularly throughout their first few weeks.
• System & Data Specialist:Maintain 100% accurate live data within our systems and databases.
• Lifecycle & ER Management:Conduct regular formal check-ins with staff, proactively handle assignment extensions, manage Employee Relations (ER) cases, and oversee the end-to-end leaver process.
• Account Knowledge Specialist:You'll use your position on site to gain knowledge and report back to the Account Manager to support our growth and relationship objectives.

Why You’ll Love This Role:

• Working with a great client:You’ll be based at the heart of our clients operations in Desford.
• Global Impact:You’ll be joining Randstad, one of the world's largest, leading recruitment organizations, gaining invaluable experience with enterprise-level technology and world-class clients.
• Autonomy with your schedule:You'll be empowered to make this role your own, creating your own daily work and engagement schedules.

Who You Are:

• People Person (Without the Pitch):You genuinely enjoy helping people, managing stakeholders, and resolving employee issues with empathy and professionalism.
• Admin Guru:You have a "black belt" in administration, high attention to detail, and top-tier data management skills.
• Tech-Savvy:Experience with software, or advanced databases is a massive win. If not, you are the type of person who easily picks up new software in an afternoon.
• Proactive Problem Solver:You are organized, dependable, and thrive when taking ownership of the operational side of a busy account.

Inclusivity Statement:We are an inclusive employer. Should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please reach out to our Internal Talent Acquisition team, and we will be happy to support you.