Account Service Delivery Manager

Elevation Recruitment Group; Wakefield; On-site; GBP 42,000 - 60,000; Full time

Job summary

Elevation Recruitment Group is seeking an Account Manager for a respected SaaS business specialising in compliance and energy software. You will own a portfolio of high-value accounts, acting as the trusted advisor to both operational teams and senior stakeholders, driving retention and seamless service delivery.

You’ll lead service reviews, manage escalations and onboarding, and own account growth plans targeting ARR expansion.

Qualifications

• Proven track record in account management or customer success.
• SaaS/compliance software experience is a plus.
• Strong relationship-building with senior stakeholders.

Responsibilities

• Be the go-to contact for a portfolio of key accounts, from operational teams to senior stakeholders.
• Lead service reviews, manage escalations, and champion smooth onboarding.
• Drive 100% renewal retention and identify upsell opportunities across our module set.
• Own account growth plans targeting ARR growth.
• Keep CRM and reporting up to date with pipeline, RAG ratings and account docs.

Skills

Account management

Stakeholder management

Upsell opportunities

Tools

CRM software

Job description

This is an exciting opportunity to join a highly regarded, well established SaaS business who specialise in compliance and energy software.

This individual will own a portfolio of high-value key accounts as their trusted advisor - driving retention, growth, and a seamless client experience on the clients SaaS platform.

What you’ll do:

• Be the go-to contact for a portfolio of key accounts, from operational teams to senior stakeholders
• Lead service reviews, manage escalations, and champion smooth onboarding
• Drive 100% renewal success and identify upsell opportunities across our module set
• Own account growth plans targeting 20% ARR growth
• Keep CRM and reporting sharp - pipeline, RAG ratings, account docs

What we’re looking for:

• Proven track record in account management, service delivery, or customer success (SaaS/compliance software a plus
• A history of retaining and growing accounts commercially
• Strong relationship-building skills, including with senior stakeholders
• Commercially sharp, organised, and self-motivated