Account Director

Kaliba; United Kingdom; Remote; GBP 90,000 - 110,000; Full time

Benefits offered by this job

Uncapped commissions

Health benefits

Community donation initiatives

Learning and development workshops

Job summary

Kaliba is seeking an experienced Account Director to join their UK sales team. The role involves managing high-profile customer accounts, focusing on retention and revenue growth. Candidates should have over 6 years of experience in account management, particularly in SaaS, and be skilled in building relationships with senior stakeholders. This position offers a base salary between £90,000 and £110,000, uncapped commissions, and promotes a fully remote work environment with a strong focus on inclusion and community initiatives.

Qualifications

• 6+ years of experience in account management or customer success.
• Experience in a SaaS company is non-negotiable.
• Strong relationship-building skills with senior stakeholders.
• Commercial acumen and experience driving account annual revenue.

Responsibilities

• Retain and grow a portfolio of high-value accounts.
• Identify upsell and cross-sell opportunities.
• Collaborate with teams to drive product adoption.
• Monitor account health using data.
• Act as a trusted advisor for customers.

Skills

Account management

Customer success

Cross-sell/upsell

Relationship-building

Analytical mindset

Strategic account planning

Job description

A global SaaS company, having had continued phases of growth is looking to expand their UK sales team by hiring an experienced Account Director.

If you have a background in SaaS start-up/scale-up environments with a proven track record in managing mid-market to lower enterprise accounts then this could be your next role.

Here you will be managing some of their most high-profile existing customers and be responsible for retaining and expanding the annual revenue across your portfolio.

Key Responsibilities

• Retain and grow a portfolio of high-value accounts through strong relationships and strategic account planning.
• Identify upsell and cross-sell opportunities to maximise revenue within set portfolio.
• Collaborate with customer success and professional services teams to drive product adoption and ensure client satisfaction.
• Leverage data to monitor account health and identify areas for expansion.
• Act as a trusted advisor, solving problems and driving long-term customer success.

What we’re looking for

• 6+ years of experience in account management or customer success (with a focus on cross sell/upsell and retention).
• Must have experience working for a SaaS company - non negotiable.
• Strong relationship-building skills with senior stakeholders in enterprise environments.
• Autonomous worker, comfortable in a remote working environment.
• Previous experience within a start-up/scale-up company is highly advantageous.
• Commercial acumen and experience driving account annual revenue.
• Analytical mindset with a strategic approach to account planning.
• Ability to thrive in a fast-paced, dynamic environment working with various teams within the company and your customers.
• Base salary ranging from £90,000 - £110,000 + Uncapped Commissions + Health + More!
• 100% remote.
• Strong focus on inclusion – regular retreats, community donation initiatives, and learning and development workshops.