Account Manager - United Kingdom (London)

TN United Kingdom; London; On-site; GBP 40,000 - 45,000; Full time

Job summary

An established industry player seeks a seasoned Account Manager to enhance client relationships and maximize revenue. This remote position involves strategic planning, contract negotiations, and day-to-day account management, ensuring clients receive exceptional service and value. Join a global leader in travel solutions, where your expertise will contribute to innovative technology platforms that streamline travel management. If you have a passion for the travel industry and a knack for building relationships, this opportunity is perfect for you.

Qualifications

• Minimum 5 years in the travel industry with a relevant degree preferred.
• Bilingual in French is a plus.

Responsibilities

• Oversee existing API accounts to maximize relationships and expand market share.
• Negotiate hotel contracts, renewals, and addendums while managing risks.

Skills

Problem Solving

Building Relationships

Business Acumen

Strategic Thinking

Negotiation

Communication

Education

Relevant Degree

Job description

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Account Manager - United Kingdom (London)

Client: API

Location: London, United Kingdom

Job Category: -

EU work permit required: Yes

Job Reference: 3a00d1b3cd52

Job Views: 5

Posted: 24.04.2025

Expiry Date: 08.06.2025

Job Description:

API is seeking a seasoned professional to join our company as an Account Manager. This role is based remotely in London, UK. The Account Manager will serve as the main point of contact for clients, actively managing existing client relationships with our partners, focusing on the best interests of clients and API at all times.

Essential Functions

1. Sourcing: Oversee the direction of existing API accounts to maximize relationships and expand market share. Collaborate with the Research & Sourcing team to provide destination details for seamless sourcing. Assist with destination sourcing by initiating RFP processes, ensuring accurate documentation and client needs are met.
2. Strategic Planning: Maximize API revenue and client savings through sourcing timelines, contract renewals, and market analysis.
3. Site Inspections: Conduct hotel inspections domestically and internationally, ensuring properties meet client criteria.
4. Contracting: Negotiate hotel contracts, renewals, and addendums, maintaining favorable terms and monitoring market conditions for best rates and amenities. Manage risks proactively.
5. Day-to-Day Account Management: Coordinate with sales team to meet client needs, manage feedback via online portals, add or remove hotels in systems, and ensure data accuracy.
6. Hotel Express & ACES: Ensure negotiated rates and contract information are correctly loaded and maintained. Follow up on schedules and backup lists.
7. CRM & Client Relations: Maintain all revenue opportunities, contracts, and client communications. Understand client needs and provide value-added recommendations. Lead client transitions from contract signing to implementation.

Competencies

Problem Solving, Building Relationships, Business Acumen, Strategic Thinking, Results-Driven, Negotiation, Leadership, Customer Focus, Managing Processes, Market Knowledge, Budgeting, Technical Capacity, Communication.

Work Environment & Physical Demands

This position is remote. Regular communication and physical activities such as standing, walking, and using hands are required.

Position Details

Type: Full-time. Hours: Monday-Friday, with occasional evenings and weekends. Travel: Up to 25%. Salary: £40,000-£45,000 annually. Education & Experience: Minimum 5 years in the travel industry, with a relevant degree preferred. Bilingual in French is a plus.

About API

API is a global leader in crew accommodation solutions, providing innovative technology platforms to streamline travel management and enhance crew layover experiences.

Other Duties

Additional responsibilities may be assigned, including compliance roles and participation in company policies.

Equal Opportunity Statement

API is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.