Account Manager (Travel & Tourism clients)

TransPerfect; Greater London; On-site; GBP 60,000 - 85,000; Full time

Job summary

TransPerfect seeks an Account Manager to drive new business in Travel & Tourism, targeting airlines, hotel groups, cruise operators, and travel tech providers. You will also manage an existing portfolio as a strategic partner, expanding partnerships and introducing AI-enabled content and digital solutions.

In this global, enterprise role you will engage Digital, Marketing, eCommerce and Operations stakeholders, negotiate multi-service agreements, forecast revenue and help drive international

Qualifications

• Bachelor's degree or equivalent.
• Superior written and spoken English.
• Excellent problem solving and analytical skills.
• Ability to build, develop, and maintain long-term professional relationships.
• Results-oriented in a target-driven environment.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to prioritise effectively and manage multiple initiatives in a fast-paced, multicultural environment.

Responsibilities

• Identify and engage Travel & Tourism enterprise prospects.
• Generate new business through proactive prospecting, networking, digital outreach, and events.
• Adopt a consultative sales approach from qualification through negotiation and contract execution.
• Develop understanding of client business models and pitch international growth strategies.
• Position TransPerfect's AI-enabled content, technology, and global solutions within digital transformation initiatives.
• Collaborate with Sales Leadership to structure and close complex, multi-service enterprise agreements.
• Serve as a strategic partner for assigned clients, aligning solutions with client needs and expanding opportunities.

Skills

English proficiency

Relationship building

Problem solving

Analytical skills

Target-driven

MS Office

Multi-tasking

CRM platforms

Education

Bachelor's Degree

Tools

Salesforce

Apollo

Job description

Position Summary

The Account Manager will drive new business development, identifying and securing enterprise-level Travel & Tourism clients — from initial prospecting through contract execution. In parallel, the role will serve as the main point of contact for an assigned portfolio of existing clients, focusing on expanding partnerships, introducing new AI-enabled and digital solutions, and increasing account value through consultative engagement. This position focuses on global, enterprise-level Travel & Tourism organizations including airlines, hotel groups, cruise operators, destination brands, and travel technology providers. The role requires a commercially-driven professional capable of engaging Digital, Marketing, eCommerce, and Operational stakeholders in conversations around global growth, workflow modernization, and scalable content and technology solutions.

Position responsibilities

Business Development (60%)

• Identify and engage Travel & Tourism enterprise prospects
• Generate new business through proactive prospecting, industry networking, digital outreach, and participation in trade events
• Adopt a consultative sales approach from qualification through negotiation and contract execution
• Develop an understanding of client business models and identify and pitch international growth strategies
• Position TransPerfect's AI-enabled content, technology, and global solutions within broader digital transformation and operational initiatives
• Collaborate with Sales Leadership to structure and close complex, multi-service enterprise agreements

Account Growth & Client Management (40%)

• Serve as a strategic partner for assigned clients, aligning solutions with client needs
• Monitor account performance and proactively identify and drive expansion opportunities through cross-sell and up-selling activities
• Collaborate with Production and Technology teams to support smooth implementations and contribute to client satisfaction
• With the support of Management, define pricing strategies, participate in contractual discussions, and revenue forecasting with Accounting teams

Essential skills & experience required

• Minimum Bachelor's Degree or its equivalent
• Superior written and spoken communication skills in English
• Excellent problem solving and analytical skills
• Ability to build, develop, and maintain long-term professional relationships
• Results-oriented and comfortable working in target-driven environments
• Analytical skills
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to prioritize effectively and manage multiple initiatives in a fast-paced, multicultural environment

What would stand you apart

• Experience using CRM and sales intelligence platforms (e.g., Salesforce, Apollo, or similar tools)
• Knowledge of additional languages at professional working proficiency
• Experience in Sales, Business Development, or Strategic Account Management
• Exposure to the Travel & Tourism industry (airlines, hospitality, cruise, travel tech, agencies, etc.)
• Familiarity with digital ecosystems, CMS platforms, eCommerce environments, or AI-enabled solutions

What we value

We are looking for professionals who:

• Demonstrate initiative and strategic thinking
• Navigate complex, multi-stakeholder environments with confidence
• Combine commercial drive with consultative problem-solving
• Thrive in international, cross-functional teams
• Focus on delivering measurable business impact

TransPerfect provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local law. We celebrate diversity as one of our core values and we have a clear goal: to be an inclusive workplace where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are working to ensure accessibility is for everyone.