Account Manager - Public Sector

Experian; Nottingham; Hybride; GBP 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Uncapped commission

Pension

Bupa healthcare

Sharesave scheme

Extra annual leave

Résumé du poste

Experian is seeking an experienced Account Director to lead a portfolio of Public Sector customers, building trusted relationships with senior government stakeholders and driving retention and growth. You will coordinate across Experian's data, analytics, identity and software teams to deliver integrated public sector solutions and manage procurement processes.

The role emphasizes strategic account management, cross‑selling and a strong emphasis on delivering customer value across government

Qualifications

• Extensive experience managing Public Sector customer accounts with sales results.
• Strong understanding of Public Sector buying processes and procurement environments.
• Track record of retaining and growing complex customer relationships.
• Experience influencing senior stakeholders within public sector organisations.

Responsabilités

• Own and manage a portfolio of Public Sector customers as the primary commercial contact.
• Drive organic growth through upselling and cross‑selling Experian's data and software solutions.
• Coordinate multi‑unit teams to deliver integrated public sector solutions.
• Navigate procurement processes and manage renewals, extensions and variations.
• Deliver revenue retention and pipeline forecasting with proactive risk management.

Connaissances

Public Sector accounts

Senior stakeholder engagement

Strategic account planning

Revenue growth & retention

Description du poste

We are seeking an experienced Account Director to manage and grow our portfolio of established Public Sector customers.

We're looking for individuals who have successfully managed Public Sector customers and have experience selling data, software, SaaS, consulting or managed services solutions into government organisations.

This is a strategic role focused on developing senior customer relationships, driving retention, identifying growth opportunities and expanding Experian's footprint across government organisations. You will act as the trusted commercial lead for your accounts while bringing together expertise from across Experian's data, analytics, fraud, identity and software businesses to deliver innovative solutions that address complex public sector challenges.

Key Responsibilities

Strategic Account Management

• Own and manage a portfolio of Public Sector customers, serving as the primary commercial point of contact.
• Build trusted relationships with senior stakeholders across government organisations.
• Develop and execute account plans that deliver retention, revenue growth and long-term customer value, understanding customer priorities, policy drivers and transformation objectives to identify new opportunities.

Account Growth & Business Development

• Drive organic growth through upselling and cross‑selling Experian's data, analytics, identity, fraud, decisioning and platform solutions.
• Identify, qualify and develop opportunities that align to customer challenges and strategic objectives and create compelling value propositions and business cases to support customer investment decisions.
• Maintain a strong pipeline of opportunities across your account portfolio.

Collaborating Across Experian

• Act as the central point of coordination across multiple business units.
• Bring together specialists, pre‑sales consultants, product teams and subject matter experts to develop integrated customer solutions and provide a seamless and joined‑up customer experience.
• Lead virtual teams to ensure customers benefit from the full breadth of Experian's capabilities.

Public Sector Commercial Management

• Support customers through Public Sector procurement processes and compliant routes to market.
• Work with internal legal, commercial and finance teams to manage contract renewals, extensions and variations.
• Navigate Public Sector buying frameworks and procurement requirements, ensuring all activity aligns with Experian governance, compliance and ethical standards.

Performance Management

• Deliver against revenue, retention and growth targets.
• Maintain accurate forecasting and pipeline reporting through CRM.
• Monitor account performance and identify risks and opportunities proactively.

Essential Experience

• Extensive experience managing Public Sector customer accounts with demonstrable sales and account management experience.
• Strong understanding of Public Sector buying processes and procurement environments.
• Track record of retaining, growing and developing complex customer relationships.
• Experience engaging and influencing senior stakeholders within public sector organisations.
• Ability to coordinate multiple internal teams to deliver customer outcomes.
• Strong commercial, negotiation and account planning skills.

Highly Desirable

• Experience working for a system integrator selling software, SaaS, data, analytics, consulting or managed service solutions into public sector organisations.
• Knowledge of procurement frameworks such as G-Cloud, DOS, Crown Commercial Services frameworks or other compliant routes to market.
• Experience selling fraud prevention, identity verification, data, analytics or digital transformation solutions.

Benefits package includes:

• Hybrid working
• Great compensation package and uncapped commission
• Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Grade: C/EB7

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