Account Manager - Medical

TN United Kingdom; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a proactive Account Manager to join their dynamic team. In this pivotal role, you will be the primary contact for clients, managing relationships and overseeing the execution of medium-sized projects. Your responsibilities will include ensuring high-quality delivery, coaching junior team members, and contributing to new business efforts. If you thrive in a fast-paced environment and possess strong organizational and communication skills, this opportunity will allow you to make a meaningful impact in the health innovation sector.

Qualifications

• Strong organizational skills and attention to detail.
• Experience in managing multiple priorities and vendor contracts.

Responsibilities

• Act as the main client contact, managing relationships and project delivery.
• Monitor the professional development of junior team members.

Skills

Organizational Skills

Client Relationship Management

Project Management

Communication Skills

Data Analysis

Education

Relevant Degree in a Scientific Subject

Tools

Salesforce

Job description

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It's not every day we have a chance to make the world a healthier place—but here, it’s our way of life. Idealistic? Maybe. Deeply pragmatic? Always. Real Chemistry is a global health innovation company that operates at the intersection of healthcare, marketing and communications, tech, and the people at the heart of it all. We work with brave health and wellness companies to create and inspire healthier, happier, and longer lives. We are looking to add to our team of over 2,000 talented professionals.

Job Summary:

Real Chemistry is seeking an Account Manager to join our growing team. As an Account Manager, you will serve as the primary day-to-day contact for clients, managing relationships and overseeing the delivery of multiple medium-sized projects. You will be responsible for managing project execution and coaching junior team members, ensuring effective delivery alongside the account lead.

What you’ll do:

• Act as the main client contact, providing regular updates, responding to queries, sharing recommendations, managing expectations, and communicating client briefs to the team with realistic project plans.
• Manage the daily operations of your account, including internal meetings, workflow, task delegation, and project status oversight.
• Own and be accountable for medium-sized client projects, ensuring delivery to high standards within budget and timelines.
• Understand your clients’ needs and preferences, and reflect this understanding in your interactions and deliverables.
• Develop written content such as briefing documents and review junior team members’ work to ensure quality and accuracy.
• Identify opportunities for growth and proactively share ideas with your team and clients.
• Contribute to new business efforts through research, presentations, and team collaboration during pitches.

Team management:

• Monitor the professional development of junior team members through regular interactions.
• Enhance coaching, delegation, and briefing skills, and lead by example to develop and inspire your team.
• Support financial management tasks, including managing Salesforce opportunities, invoicing, and forecasting.
• Create accurate budgets based on previous projects and cost estimates.
• Manage project budgets, flag scope changes, and inform your account lead of additional budget needs.
• Assist in resource planning by communicating project requirements.
• Complete timesheets and expense reports accurately and participate in internal initiatives to foster team culture.
• Engage with developments in the medical communications and pharma industries, and share insights to enhance your work and profile.

This position is a perfect fit for you if:

• You resonate with our company values.
• You are adaptable, resilient, and open to evolving responsibilities as we grow.
• You are proactive, resourceful, and skilled in prioritization and data analysis.
• You are highly organized, able to work independently under tight deadlines.

What you should have:

• A relevant degree in a scientific subject.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Independent thinking with a collaborative spirit.
• Mentoring and delegation abilities, with confidence in managing upward communication.
• A strong work ethic and track record of delivering high-quality work on schedule and within budget.
• Experience in developing project scopes and managing vendor contracts.
• Excellent communication skills, both written and verbal.
• High energy and adaptability to a fast-paced environment.