Account Manager - Medical Review (PharmaReview)

Nanosep AB; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An innovative firm is seeking an Account Manager to oversee the daily operations of customer accounts in the life sciences sector. This role involves coordinating tasks, managing resources, and ensuring high standards in delivery. You will be the key contact for clients, handling communications and conflict resolution while supporting the Account Lead in strategic planning. Ideal candidates will have a life sciences degree and experience in managing medical materials. Join a dynamic team committed to improving patient outcomes and making a global impact.

Qualifications

• 2+ years in writing, managing, or reviewing medical/scientific materials.
• Experience in the life sciences industry (pharmaceutical or healthcare).

Responsibilities

• Manage daily operations of customer account Work in Progress (WIP).
• Serve as the point of contact for customers, managing queries and communications.

Skills

Attention to detail

Time management

Leadership

Problem-solving

Communication skills

Education

Life science degree or equivalent

Master’s degree in life sciences

Tools

Veeva Vault PromoMats

Aprimo

Job description

Account Managers (AMs) manage the day-to-day communication and delivery of tasks for customer accounts. Reporting to the Account Lead (AL), you will be a key contact for customers and coordinate with your account colleagues. Account Managers play a crucial role in resource management. Supporting the Account Lead, you’ll ensure the team is adequately staffed and tasks are assigned based on team members' capabilities. By allocating resources effectively and escalating concerns or bottlenecks internally in a timely manner, you’ll ensure tasks are delivered to high standards within budget and deadlines. You’ll also support the Account Lead with business reviews, new business pitches, and strategic and financial planning.

Role and responsibilities

• Manage the day-to-day operations of the customer account Work in Progress (WIP).
• Ensure tasks are properly added to WIP by Account Executives, with accurate estimates and appropriate assignments. Manage team capacity; notify the Operations Director (OD) and cc the AL when support is needed or available.
• Serve as the daily point of contact for customers, managing task queries and communications.
• Handle conflict resolution, understanding when to escalate commercial issues to the account lead and medical/quality issues to the Medical Director or relevant experts.
• Conduct account WIP review meetings.
• Act as deputy for AL in their absence.
• Provide technical review, quality control, or TPOE on account materials where skill permits, ensuring medical accuracy and compliance.
• Liaise with Medical/Compliance teams to keep the team updated on therapeutic areas and client products, attending relevant training.
• Maintain knowledge of Codes of Practice (ABPI, IPHA, EFPIA, PhRMA), attending updates and training.
• Support career development for Account Executives and Senior Account Executives, escalating support needs when necessary.
• Oversee training and coaching of Account Executives and Senior Account Executives, supported by AL, Training, and Medical/Compliance teams.

Key requirements for the role

• Life science degree or equivalent.
• Experience in the life sciences industry (pharmaceutical, medical device, or healthcare agency).
• At least two years’ experience in writing, managing, reviewing, or proofreading medical/scientific materials.
• High attention to detail.
• Excellent time management skills.
• Highly organized, able to manage multiple tasks in a fast-paced environment.
• Excellent written and oral communication skills, comfortable with internal and external stakeholders.
• Problem-solving skills and solution-oriented mindset.
• Leadership and people management skills.
• Understanding of ABPI, EFPIA, IPHA, and PhRMA codes of conduct.
• Experience with Veeva Vault PromoMats, Aprimo, or similar review systems.
• Fluency in English.
• Knowledge of applicable Codes of Practice.
• Locations: UK, Spain, Portugal, Poland, Slovakia, and South Africa. This role is not eligible for UK visa sponsorship.

Desirable

• Pharmacist or Medical Qualification.
• Signatory or AQP expertise.
• Master’s degree in life sciences.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence. We create connections to accelerate the development and commercialization of medical treatments, aiming to improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

We seek diverse talent with curious minds and a commitment to innovation and impact. Everyone at IQVIA contributes to our goal of helping customers improve lives globally. Thank you for your interest in growing your career with us.

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