Account Manager - Medical Review (PharmaReview)

IQVIA Argentina; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global provider in clinical research services seeks an Account Manager to oversee customer accounts in the life sciences sector. The role involves managing communication, resource allocation, and ensuring high-quality task delivery. Ideal candidates will have a life sciences degree, strong leadership skills, and experience in the industry.

Qualifications

• Minimum two years’ experience in managing or proofreading medical/scientific materials.
• Experience in the life sciences industry (pharmaceutical, medical device, healthcare agency).
• Fluency in English required.

Responsibilities

• Manage day-to-day communication and delivery of tasks for customer accounts.
• Serve as the daily point of contact for the customer.
• Oversee training and coaching of Account Executives.

Skills

Attention to detail

Time management

Problem-solving

Leadership

Communication

Education

Life science degree or equivalent

Life science master's degree

Tools

Veeva Vault PromoMats

Aprimo

Job description

Account Managers (AMs) manage the day-to-day communication and delivery of tasks for customer accounts. Reporting into the Account Lead (AL), you will be a key contact for customers and the liaison with your account colleagues. Account Managers play a crucial role in resource management. Supporting the Account Lead, you’ll ensure that the team is adequately staffed and assign tasks according to each team member's capabilities. By allocating the right resources at the right time and place, and escalating concerns or bottlenecks internally in a timely manner, you’ll ensure high-quality task delivery within budget and on schedule. You’ll also support the Account Lead with business reviews, new business pitches, and strategic and financial planning.

Role and responsibilities

1. Responsible for the day-to-day management of the customer account Work in Progress (WIP).

2. Ensure tasks are added to WIP by Account Executives, and that tasks are estimated and assigned appropriately. Manage team capacity; notify the Operations Director (OD) and cc the AL when support is needed or available.

3. Serve as the daily point of contact for the customer, managing task/turnaround queries and communications.

4. Act as the initial point of contact for conflict resolution; understand needs and escalate commercial issues to the account lead, medical/quality issues to the Medical Director/Signatory/Compliance expert assigned to the account.

5. Run account WIP review meetings.

6. Deputise for the AL in their absence.

7. Where skill set permits, provide technical review, QC, or TPOE on account materials from pharmaceutical companies or agencies, ensuring medical accuracy and code compliance.

8. Liaise with Medical/Compliance teams to ensure the team has up-to-date knowledge on therapeutic areas and client products, attending relevant training.

9. Maintain current knowledge of Codes of Practice (ABPI, IPHA, EFPIA, PhRMA), including updates and training attendance.

10. Provide career support to Account Executives and Senior Account Executives, escalating support needs to medical, training, or AL when necessary.

11. Oversee training and coaching of Account Executives and Senior Account Executives, supported by AL/Training and Medical/Compliance teams.

Key requirements for the role

1. Life science degree or equivalent.

2. Experience working in the life sciences industry (pharmaceutical, medical device, healthcare agency, or equivalent).

3. Minimum two years’ experience in writing, managing, reviewing, or proofreading medical/scientific materials.

4. High attention to detail.

5. Excellent time management skills.

6. Highly organized, able to work in a fast-paced environment managing multiple tasks.

7. Excellent written and oral communication skills, comfortable with internal and external stakeholders.

8. Experience in problem-solving and providing solutions.

9. Leadership and people management skills.

10. Understanding of ABPI, EFPIA, IPHA, and PhRMA codes of conduct.

11. Experience with Veeva Vault PromoMats, Aprimo, or similar review and approval systems.

12. Fluency in English.

13. Knowledge of applicable Codes of Practice.

14. Locations: UK, Spain, Portugal, Poland, Slovakia, and South Africa. This role is not eligible for UK visa sponsorship.

Desirable

• Pharmacist or Medical Qualification.

• Signatory/AQP expertise.

• Life science master's degree.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create connections to accelerate the development and commercialization of medical treatments to improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com