AXON - Account Manager - Medical

Axon Com; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global healthcare communications agency is seeking an experienced Account Manager to lead client communications and oversee junior staff. The role requires strong consultancy skills, teamwork, and the ability to manage financial responsibilities while contributing to internal initiatives. The company promotes a culture of continuous learning and offers a competitive benefits package.

Benefits

Private medical insurance

Critical Illness cover

Income Protection cover

Travel insurance

Annual wellness benefit

25 days’ holiday

Life assurance

Paid sabbaticals

Qualifications

• Proven experience in agency account management.
• Ability to prioritize and adapt communication style.

Responsibilities

• Build trusted relationships with clients.
• Drive tactical proposals for Requests for Proposals (RfPs).
• Guide junior team members for their professional growth.

Skills

Account Management

Consultancy Skills

Communication

Teamwork

Presentation Skills

Tools

Microsoft Office

Job description

We are looking for an experienced and dynamic Account Manager (AM) to join our team. As an AM at AXON, you will be the primary liaison for clients on a day-to-day basis, working closely with senior colleagues to manage healthcare communications programs that align with client objectives. You will oversee junior team members, demonstrate exceptional consultancy skills, and handle financial responsibilities while contributing to internal initiatives.

Responsibilities

Your responsibilities include but are not limited to:

• Build trusted relationships as the key day-to-day client contact.
• Listen actively, address needs proactively, resolve issues with senior counsel when needed
• Drive tactical proposals for Requests for Proposals (RfPs).
• Identify opportunities to expand existing work; seek senior support for new business opportunities
• Lead projects while resolving issues; develop/refine project briefs with clients appropriately budgeting projects
• Adapt to each client’s working and communication style.
• Provide clear communication within the team for efficient information sharing
• Guide junior team members for their professional growth; provide constructive feedback

At AXON, we actively encourage the team to be involved in activities outside of their day-to-day work. Whether that is being involved in our social, Diversity & Inclusion, or CSR electives, attending networking events, or running training sessions on topics in which they have a personal interest. We have a keen focus on training and development and, as a rough guide, suggest employees aim to complete 37.5 hours of learning a year through online learning, classroom training, or attending external events; that’s 1 week a year dedicated to your development.

Candidate must have:

• Proven experience in agency account management, with a record of keeping to or exceeding targets
• Ability to prioritize and re-prioritize, appropriately
• Good writing and presentation skills, and ability to adapt style to different audiences
• Excellent collaborative and teamwork skills
• Experienced in Microsoft Office as well as compliance with/understanding of industry codes and regulations

As well as the basic salary, great social events, and a culture of continual learning, our competitive benefits package includes but is not limited to:

• Private medical insurance (for you and your family)
• Critical Illness cover
• Income Protection cover
• Travel insurance (for you and your family)
• An annual “wellness” benefit after passing 3 month service
• Hybrid working options
• 25 days’ holiday (with the ability for it to rise to a maximum of 30 days alongside length of service) – in addition to bank holidays
• Life assurance service insurance at 4x your salary
• Paid sabbaticals after 5 years’ service

AXON

AXON is a global healthcare communications agency that ignites change in healthcare. Through the power of life-changing communications, we contribute to medical advances that improve lives. At the core of every scientific innovation and advancement, there is a simple and compelling story to be told. We know how to tell that story, how to use the right tools to reach the right audiences at the right time, to provoke meaningful change.

We specialize in advising clients on medical affairs, clinical studies, real-world evidence, marketing, advocacy, and communications, all underpinned by insights and creative strategy. AXON has an international reach, with offices in Copenhagen, London, New York, and Toronto, and a worldwide affiliate network. Established in 2002, we have a deep heritage and expertise in healthcare strategy and communication, and we continue to learn and grow in the fast-changing healthcare sphere. AXON is proudly an AVENIR GLOBAL company.

AXON is a diverse organization, committed to a policy of equal opportunities. At all times, we aim to recruit, develop, and promote the very best people, basing judgment solely on suitability for the job.

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We are committed to transparency about how we collect and use your data, including ensuring we comply with legal obligations relating to data protection. You can view our data privacy policyhere and EU Recruitment Privacy Policy .

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