Account Manager - Managed Service Provider (MSP)

H2O Recruitment & Training Services Ltd; Leicester; Hybrid; GBP 40,000 - 70,000; Full time

Benefits offered by this job

Generous annual leave

Pension plan

Mauve Academy

Annual training allowance

Hybrid working environment

Home setup allowance

Eye care benefits

Job summary

H2O Recruitment & Training Services Ltd is seeking an ambitious Account Manager for a Managed Service Provider role with hybrid working, based in the East Midlands. You will manage and grow a portfolio of SME IT clients, developing relationships and delivering tailored IT solutions.

The role blends account growth with new business development, involving outbound activity, proposal writing, and close collaboration with technical teams.

Qualifications

• Experience in B2B sales or account management.
• Comfortable building client relationships and developing accounts.
• Able to generate new business opportunities.

Responsibilities

• Managing and developing a portfolio of client accounts
• Generating new business opportunities through outbound activity, networking and referrals
• Building pipeline and managing opportunities through to close
• Identifying upsell and cross-sell opportunities across IT services and solutions
• Working closely with technical teams to deliver tailored solutions
• Producing proposals, quotations and sales documentation
• Maintaining CRM activity and pipeline forecasting
• Building long-term customer relationships

Skills

B2B sales

Account management

Relationship building

Networking

Tools

CRM

Job description

Account Manager - Managed Service Provider (MSP)

Account Manager – Managed IT Services (Hybrid)

Location

Hybrid working available – East Midlands base with flexibility

Competitive basic salary + uncapped commission + progression opportunities

The Opportunity

An established Managed Service Provider (MSP) is looking to recruit an ambitious Account Manager to support continued business growth.

The business provides IT support, cloud solutions, cybersecurity services, infrastructure projects and managed technology services to SME clients.

This position will suit someone with previous B2B sales or account management experience who enjoys building relationships, developing accounts and generating new business opportunities.

The role combines account growth with new business development and offers strong earning potential for commercially driven individuals.

Key Responsibilities

Managing and developing a portfolio of client accounts

Generating new business opportunities through outbound activity, networking and referrals

Building pipeline and managing opportunities through to close

Identifying upsell and cross-sell opportunities across IT services and solutions

Working closely with technical teams to deliver tailored solutions

Producing proposals, quotations and sales documentation

Maintaining CRM activity and pipeline forecasting

Building long-term customer relationships

Perks and Benefits Generous annual leave, plus public holidays based on location. Extra annual leave for your birthday or an alternative celebration day. Access to an Employee Assistance Programme (EAP) Pension plan with contributions from Mauve Group (where applicable). Opportunities for professional growth via Mauve Academy – our learning portal. Annual training allowance for career development. Hybrid working environment, with home setup allowance (where applicable). Optical benefits (£155/€180 toward eye tests, glasses, and lenses). Exciting opportunities, including domestic/international travel, team meet-ups, and company-wide events.