Account Manager – Managed IT Services

Aztrum; Manchester; On-site; GBP 35,000 - 60,000; Full time

Benefits offered by this job

Uncapped commission

Career progression

Ongoing training

Benefits package

Job summary

Aztrum Recruitment is partnering with a growing MSP to recruit an Account Manager in Manchester. The role focuses on managing a portfolio of existing customers, acting as a trusted technology advisor and driving growth through cross-selling and upselling managed IT services.

You will collaborate with technical consultants and service delivery teams to ensure outstanding support while identifying opportunities to introduce Microsoft 365, cloud solutions, cyber security, and IT strategy.

Qualifications

• Previous experience as an Account Manager within an MSP, IT reseller or technology solutions provider.
• Strong knowledge of managed IT services, Microsoft technologies, cloud or cyber security solutions.
• Excellent relationship-building and communication skills.
• Commercially driven with a consultative sales approach.
• Experience managing renewals, account growth and customer retention.
• Full UK driving licence preferred.

Responsibilities

• Manage and develop a portfolio of existing business accounts.
• Build strong, long-term customer relationships.
• Identify opportunities to upsell and cross-sell managed IT services and solutions.
• Conduct regular customer reviews and account planning meetings.
• Produce quotations and manage proposals through to completion.
• Collaborate with technical teams to deliver exceptional customer experiences.
• Achieve revenue and growth targets while maintaining high customer satisfaction.
• Keep CRM records accurate and up to date.

Skills

Account management

MSP knowledge

Microsoft technologies

Cloud solutions

Cyber security

Relationship building

Communication skills

Commercial acumen

Renewals & retention

UK driving licence

Tools

CRM systems

Job description

Account Manager – Managed IT Services

Manchester

£35,000+ Basic Salary + Uncapped Commission + Benefits

Aztrum Recruitment is partnering with a growing and highly respected Managed Service Provider that delivers proactive IT support, Microsoft solutions, cyber security, cloud infrastructure and strategic IT consultancy to businesses across the UK. The business is known for its customer‑first approach, long‑term client partnerships and delivering technology solutions that help organisations grow with confidence.

The Role

As an Account Manager, you'll manage a portfolio of existing customers, acting as their trusted technology advisor while driving account growth through cross‑selling and upselling managed IT services and solutions.

You'll work closely with technical consultants and service delivery teams to ensure customers receive outstanding support while identifying opportunities to introduce services such as Microsoft 365, cyber security, cloud solutions, infrastructure upgrades and IT strategy.

Key Responsibilities

• Manage and develop a portfolio of existing business accounts.
• Build strong, long‑term customer relationships.
• Identify opportunities to upsell and cross‑sell managed IT services and solutions.
• Conduct regular customer reviews and account planning meetings.
• Produce quotations and manage proposals through to completion.
• Collaborate with technical teams to deliver exceptional customer experiences.
• Achieve revenue and growth targets while maintaining high customer satisfaction.
• Keep CRM records accurate and up to date.

Requirements

• Previous experience as an Account Manager within an MSP, IT reseller or technology solutions provider.
• Strong knowledge of managed IT services, Microsoft technologies, cloud or cyber security solutions.
• Excellent relationship‑building and communication skills.
• Commercially driven with a consultative sales approach.
• Experience managing renewals, account growth and customer retention.
• Full UK driving licence preferred.

What's On Offer

• £35,000+ basic salary.
• Uncapped commission structure.
• Career progression within a growing technology business.
• Ongoing training and professional development.
• Supportive and collaborative working environment.
• Company benefits package.

To Apply send your CV to or call Kylie on (phone number removed)