Account Manager - Hybrid

ZipRecruiter; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Junior Account Manager to enhance client satisfaction and drive revenue growth. This role blends client relationship management with technical consultation, ensuring tailored solutions meet unique client needs. You will engage with key stakeholders, advocate for clients, and identify new business opportunities while collaborating with internal teams. If you're proactive, client-focused, and ready to make a significant impact in a fast-paced environment, this role offers a fantastic opportunity to grow your career in a leading Managed Service Provider.

Qualifications

• Experience in B2B account management or client services.
• Strong communication and presentation skills.
• Familiarity with IT systems and managed services.

Responsibilities

• Build and maintain relationships with key client stakeholders.
• Drive contract renewals and identify growth opportunities.
• Assist clients with Cyber Essentials accreditation.

Skills

B2B Account Management

Client Services

Cloud & Infrastructure Knowledge

Communication Skills

Presentation Skills

Numeracy

Client-Focused Approach

IT Systems Familiarity

Job description

Job Description

Position: Junior Account Manager

Company

Our client is ranked among Europe's top 10 Managed Service Providers. They specialise in IT infrastructure, cybersecurity, support, and consultancy, providing enterprise-level solutions to mid-market and growing businesses.

The Role

This role involves a blend of client relationship management, technical consultation, and strategic planning to ensure client satisfaction, retention, and revenue growth. Using your technical knowhow, you will develop an in-depth understanding of our products, processes, and services, you will be instrumental in aligning our offerings to the unique needs of each client.

Key Responsibilities:

• Build and maintain strong relationships with key client stakeholders through regular engagement, including on-site/in person and virtual meetings.
• Understand client requirements and recommend tailored solutions from our product suite with our expert pre-sales team.
• Act as the primary client advocate within the Company, ensuring your client's needs are communicated and prioritised.
• Drive contract renewals, identify growth opportunities, and protect recurring revenue streams through strategic account management.
• Mediate feedback between clients and internal teams, assisting in the creation of internal procedures to enhance service delivery.
• Inform clients about new products and services, offering personalised suggestions to ensure client retention and improve sales efficiency.
• Work with our Marketing Manager on client marketing campaigns, including drafting newsletters and providing regular business updates.
• Identify new business opportunities, including consulting with prospective clients to assess their needs, provide strategic guidance, and explore potential opportunities for collaboration.
• Work with our Procurement Manager, on issuing accurate and in a timely manner sales orders, and contracts; respond to invoice inquiries and draft proposals for any opportunities.
• Assist clients in obtaining Cyber Essentials accreditation by offering guidance and education.
• Ensure that all clients are provided with a Risk Register and an actionable Cyber Security check list.
• Assist with GDPR compliance, including contract revisions and documentation updates.

Skills and Experience

• Current or recent experience in B2B account management or client services role.
• The ideal candidate will have experience working in a Cloud & Infrastructure Managed Service Provider (MSP) environment.
• Strong communication and presentation skills, with the ability to adapt to different audiences.
• Numerate, with confidence in discussing pricing and financial data.
• Proactive, energetic, and client-focused, with a proven track record of delivering exceptional customer experiences.
• Familiarity with IT systems and managed services.