Account Manager - Hotels

theaccessgroup; Northern Ireland; Hybrid; GBP 40,000 - 65,000; Full time

Benefits offered by this job

25 days leave a year

Health contribution

three charity days

Job summary

The Access Group is seeking a results-driven sales professional with a hospitality tech background to manage customer relationships and drive revenue growth. You will engage with customers, demonstrate our software solutions, and collaborate across teams to deliver value.

This hybrid role involves working with colleagues across Customer Success, Marketing, Support and Pre-Sales to tailor solutions and support customers in achieving their business goals.

Qualifications

• Background in hospitality and understanding how technology helps teams work more efficiently.
• Strong ability to build relationships and communicate confidently with customers and senior stakeholders.
• Curious mindset with customer-first approach to maximise software value.

Responsibilities

• Build and maintain relationships with customers through proactive account management and engagement.
• Manage the full sales cycle, identifying opportunities to improve customer efficiency and drive revenue growth.
• Collaborate with Customer Success, Marketing, Support and Pre-Sales to deliver outcomes for customers.
• Demonstrate hospitality software solutions with tailored recommendations to help customers achieve business goals.

Skills

Hospitality technology

Relationship building

Consultative sales

Presentation skills

Tools

PMS

POS

Job description

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you.

• competitive salary
• 25 days leave a year
• health contribution
• three charity days

This role requires frequent travel onsite to customers within Northern Ireland

About you:

You have a background in hospitality and understand how technology helps teams work more efficiently. You enjoy building strong relationships and can communicate confidently with a wide range of people, including customers, colleagues and senior stakeholders. You're curious, always looking to learn, and you take a customer-first approach to everything you do. You enjoy identifying opportunities, solving problems and helping customers get the most value from your software.

Day-to-day, you will:

• Build and maintain strong relationships with customers through proactive account management and regular engagement.
• Manage the full sales cycle, identifying opportunities to improve customer efficiency and support revenue growth through Access solutions.
• Work closely with teams across the business, including Customer Success, Marketing, Support and Pre-Sales, to deliver the best outcomes for customers.
• Demonstrate hospitality software solutions, provide tailored recommendations and support customers in achieving their business goals.

Your skills and experiences might also include:

• Experience in hospitality technology, such as Property Management Systems (PMS), Point of Sale (PoS), conference and banqueting systems, or distribution platforms.
• Knowledge of, or an interest in learning, the MEDDPICC sales methodology.
• Experience using a consultative sales approach to understand customer needs and recommend suitable solutions.
• Confidence presenting and demonstrating software solutions both remotely and in person.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we're shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do . We're committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you're excited about this role - even if your experience doesn't tick every box - you might be exactly who we're looking for.

We believe in equality for all and the transformative power of diversity.

Let's make a difference together.

Love Work. Love Life. Be You.