Account Manager - Engineering

Jones Lang LaSalle Incorporated; Reading; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking an Account Manager to provide technical leadership for MEP operations within a facility contract. You will work with the engineering team to deliver day-to-day MEP activities, manage specialist vendors, and ensure compliance with SLAs and statutory regulations.

The role emphasizes proactive coaching, operational excellence, and aligned performance with budget and service specifications.

Responsibilities

• Provide leadership of the engineering team, delivering all contractually required outcomes including MEP Specialist Vendors.
• Operate all facility systems competently, including HV/LV switching operations.
• Prepare and approve Vendor visit plans and ensure changes are approved via Change Management.
• Ensure compliance with SLA, service specifications, and statutory regulations.
• Monitor team performance and reporting of service quality and financials within the contract scope.

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Account Manager Position Concept As the post holder, you will be expected to have a detailed technical understanding of the installed MEP systems, contingency procedures and be proactive in coaching other members of your team to ensure capability is consistent within the team. The Account Manager will also be expected to become familiar with all aspects of the administrative and compliance requirements of the contract and Integral/JLL process & procedures. Working closely with the engineering team the Account Manager will be accountable for the delivery of all day-to-day MEP activities, including the Specialist Vendors including corrective, planned and reactive MEP works and act as the technical support function for the team during these works. The Technical Account Manager will provide robust leadership of the team, motivating and driving the team to exceed expectations in customer service and operational excellence. The Account Manager will be responsible for supporting sector specific business development, to deliver efficient and effective service provision, in line with agreed budgets and service specifications. The Technical Account Manager will monitor and report on the quality and financial performance of all services within the scope of the accounts, to include innovation in service delivery, financial and commercial soundness.

Key Tasks Duties to include:

Provide leadership of the engineering team, in delivering all contractually required outcomes including MEP Specialist Vendors. Operate all systems within the facility in a competent, effective and efficient manner (including HV/LV Switching Operations). Making recommendations for improvement and providing concise technical reports when required. The management control of all activities relating to the technical and efficient operation of the installed building systems including all MEP assets and compliance with statutory regulations. Working closely with the engineering team you should ensure that for Specialist Vendors visits have been prepared and approved inline with Specialist Vendor X-Plans/Corrigo Schedules. All critical works will have Change Management approval prior to works. Ensure the team and Specialist Vendors comply with the contractual service level agreements (SLAs). Take a leading role in the operation of the CMMS system, ensuring that MEP PPM, Reactive and Corrective Work Orders are accurately completed. Monitoring progress and managing the team performance to ensure compliance with expected