Account Manager - Engineering

JLL; Reading; Presencial; GBP 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

On-site position at Reading

Resumo da oferta

JLL is seeking an Account Manager to lead the engineering team onsite at Reading. You will manage MEP activities, oversee specialist vendors and ensure reliable, compliant operation of building systems.

You will report on performance, safety and asset reliability while driving service excellence for the client and stakeholders. Excellent leadership and communication are essential.

Qualificações

• Minimum 5 years' experience in critical environments such as data centres or banking HQ.
• Relevant engineering qualifications and regulated electrical knowledge.
• Strong leadership, communication and reporting abilities.

Responsabilidades

• Provide leadership of the engineering team and oversee MEP works.
• Ensure compliance with statutory regulations and contract SLAs.
• Produce technical reports, risk registers and quarterly metrics.
• Coordinate specialist vendors and plan preventive and reactive maintenance.
• Attend client meetings and drive operational excellence.

Conhecimentos

Leadership

Communication

Team management

Client service

Problem solving

Formação académica

Electrical/Mechanical Engineering HNC/HND or apprenticeship

18th Edition IEE Wiring & Installation

C&G Pts. 1 & 2

IOSH Managing Safely / NEBOSH equivalent

Descrição da oferta de emprego

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Account Manager

Position Concept

As the post holder, you will be expected to have a detailed technical understanding of the installed MEP systems, contingency procedures and be proactive in coaching other members of your team to ensure capability is consistent within the team. The Account Manager will also be expected to become familiar with all aspects of the administrative and compliance requirements of the contract and Integral/JLL process & procedures.

Working closely with the engineering team the Account Manager will be accountable for the delivery of all day-to-day MEP activities, including the Specialist Vendors including corrective, planned and reactive MEP works and act as the technical support function for the team during these works. The Technical Account Manager will provide robust leadership of the team, motivating and driving the team to exceed expectations in customer service and operational excellence.

The Account Manager will be responsible for supporting sector specific business development, to deliver efficient and effective service provision, in line with agreed budgets and service specifications. The Technical Account Manager will monitor and report on the quality and financial performance of all services within the scope of the accounts, to include innovation in service delivery, financial and commercial soundness.

Key Tasks

Duties to include:

• Provide leadership of the engineering team, in delivering all contractually required outcomes including MEP Specialist Vendors.
• Operate all systems within the facility in a competent, effective and efficient manner (including HV/LV Switching Operations). Making recommendations for improvement and providing concise technical reports when required.
• The management control of all activities relating to the technical and efficient operation of the installed building systems including all MEP assets and compliance with statutory regulations.
• Working closely with the engineering team you should ensure that for Specialist Vendors visits have been prepared and approved inline with Specialist Vendor X-Plans/Corrigo Schedules. All critical works will have Change Management approval prior to works.
• Ensure the team and Specialist Vendors comply with the contractual service level agreements (SLA’s).
• Take a leading role in the operation of the CMMS system, ensuring that MEP PPM, Reactive and Corrective Work Orders are accurately completed. Monitoring progress and managing the team performance to ensure compliance with expected outputs.
• Attend weekly operations meetings, and other client meetings as requested, in conjunction with Monthly & Quarterly Report Meetings.
• Completing the Monthly and Quarterly Engineering Reports ensuring that significant events or activities are noted. (Including MEP Asset Reliability Reports)
• Ownership of engineering risk register and report on critical systems availability/asset reliability.
• Review of engineering competency, skills gaps and future training, ensure contract is staffed by competent teams, ensuring post holders are fully competent and that effective succession planning arrangements are in place.
• Compilation of critical incident & near miss reporting and after-action reviews for any critical incident.
• Ensure all MEP planned/corrective/reactive maintenance is undertaken in line with requirements of OEM/SFG20 as a minimum.
• Ensure all critical equipment operational issues are brought to the Customers attention immediately and provide all relevant reports with recommendations
• Ownership of statutory compliance (Logbooks) and Integral/JLL Global and Regional Compliance Standards.
• First Line Management of escalation of Specialist Vendor performance issues.
• Ensure all technical / legislative updates are effectively communicated and implemented by the engineering team
• Active participation in the site escalation process, including on-call and support in the event of MEP emergency response requirements.
• Ownership of the financial performance of the account including the development of opportunities relating to projects.

Personal Specification

• Minimum of 5 years relevant experience in Critical Environments such as Banking HQ and Data Centres or Similar
• Electrical/Mechanical Engineering HNC or HND (Successfully completed apprenticeship in either)
• C&G Pts. 1 & 2, equivalent or exceeds.
• 18th Edition IEE: Wiring and Installation.
• IOSH Managing Safely (Or NEBOSH equivalent)
• Excellent communication skills and the ability to deal with all levels of staff/management/customers.
• Ability to lead, motivate and direct a small team of engineers and supervisors. Completed ILM3/5 or similar.
• Enthusiasm & Proactive in achieving the highest standard of operation.
• Have excellent IT and report writing skills.
• Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.
• Individuals who can demonstrate commitment and previous experience; but not meet all the required technical qualifications may be considered subject to Operations Directors approval.
• Demonstrate a willingness to attend on and off-site training for MEP assets, this may require nights away from home due to the nature of the specialist training such as HV/LV Authorised Person Training
• Advanced communication skills with a full understanding of customer needs & expectations
• A high level of initiative, with drive to continuously improve the operation.
• A smart presentable professional appearance
• Ability to comprehend and act upon both verbal and written instructions
• Integrity, honesty and punctuality is also expected
• Collaborative Team Player, who works effectively to achieve common goals.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

Location

On-site –Reading, GBR