Account Manager- Electronic Distribution

TechPoint Group

Basingstoke

On-site

GBP 35,000 - 52,000

Full time

14 days+

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Benefits offered by this job

25 days holiday

Birthday off

Private Healthcare

Healthcash plan

Company sick pay

Bonus Scheme

Life insurance 4x salary

Pension contribution (5%)

Holiday buy (up to 5 days)

Enhanced Parental leave

Cycle to work

Home and Tech salary sacrifice

Job summary

TechPoint is seeking an Account Manager to manage existing customer accounts, identify new opportunities, and ensure exceptional service. You will be the primary contact between TechPoint and its customers, coordinating cross-functional teams to deliver projects on time and to specification.

The role requires proven account management and business development skills, a background in electronics manufacturing, and willingness to travel across the South of England for customer meetings.

Qualifications

Experience in Electronics Manufacturing (EMS) or related industries such as PCB assembly or contract manufacturing.
Proven track record in growing customer accounts and managing multiple projects.
Excellent communication and relationship-building with technical and commercial stakeholders.
Strong negotiation and contract management skills.
Willingness to travel across the South of England for customer meetings.
Proficiency in CRM software and MS Office Suite.

Responsibilities

Be the primary contact for assigned customers, building relationships to drive long-term business success.
Identify new sales opportunities within existing accounts and collaborate with Sales Team.
Coordinate with engineering, procurement and production to ensure smooth project execution.
Monitor order progress and address issues to ensure timely delivery.
Provide market insights and attend industry events to enhance brand visibility.
Maintain CRM records and report on performance and forecasts to senior management.

Skills

EMS experience

Account management

Business development

Communication

Negotiation

Project management

CRM familiarity

Microsoft Office

Travel willingness

Tools

CRM software

Microsoft Office Suite

Job description

Introducing TechPoint

TechPoint is a people centered organisation, it is important to us that you not only have the skills and experience to fulfill the position, but you also possess the same core values as us. We are looking for people who can make a difference, add value, have an input and enjoy their work. This approach to recruitment makes TechPoint a unique team to be a part of– and we hope you can join us!

At TechPoint we provide industry leading products, solutions and services. TechPoint comprises 3 value streams: Supply Chain Solutions, Manufacturing Solutions and Specialist Components – our five 'Centres of Excellence' across South and East of Anglia.

The Role

As an Account Manager, you will be responsible for managing existing customer accounts, identifying new business opportunities, and ensuring that clients receive the highest level of service. You will act as the key point of contact between TechPoint and its customers, ensuring smooth project execution and long-term partnerships.

Key Responsibilities 1. Account Management & Customer Engagement

Serve as the primary contact for assigned customers, developing strong relationships to drive long-term business success.
Ensure customer requirements, expectations, and technical needs are effectively communicated to internal teams.
Conduct regular customer meetings (both on-site and remote) to review performance, discuss ongoing projects, and explore new opportunities.

2. Business Development & Growth

Identify and develop new sales opportunities within existing accounts and work with external Sales Team to develop new business opportunities.
Work closely with the sales and marketing teams to develop strategies for business expansion.
Lead contract renewals, pricing negotiations, and proposal development to maximise revenue.

3. Project & Order Management

Coordinate with engineering, procurement, and production teams to ensure smooth execution of customer projects.
Monitor order progress, ensuring timely delivery and addressing any issues proactively.
Support customers with technical queries, liaising with internal experts where necessary.

4. Market & Industry Intelligence

Stay updated on market trends, customer needs, and competitor activities to provide strategic insights.
Represent TechPoint at industry events, trade shows, and networking opportunities to enhance brand visibility.

5. Reporting & Performance Tracking

Maintain accurate records of sales activities, customer interactions, and project statuses using CRM tools.
Provide regular updates and reports to senior management on account performance and sales forecasts.

About you

Key Skills & Experience Required

Experience in Electronics Manufacturing (EMS) or related industries (e.g., PCB assembly, contract manufacturing).
Strong account management and business development skills, with a proven track record of growing customer accounts.
Excellent communication and relationship-building abilities to engage with technical and commercial stakeholders.
Strong negotiation and contract management skills.
Ability to manage multiple projects simultaneously while maintaining attention to detail.
Proficiency in CRM software and Microsoft Office Suite.
A results-oriented mindset with a focus on customer satisfaction and revenue growth.
Willingness to travel across the South of England for customer meetings.

Desirable