Account Manager - Education

OneAdvanced; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

OneAdvanced seeks an HE Account Manager to join their Higher Education team. This developmental role involves managing relationships, supporting contract processes, and achieving growth targets within the sector. Ideal candidates will have experience in account management and a passion for learning about software solutions for education.

Benefits

25 days annual leave plus public holidays

Employee Assistance Programme with 24/7 support

Development Programmes for future managers and leaders

Performance bonus scheme

5% matched pension contributions

Income protection support

Discounted parking via QPark

Volunteering leave scheme

Qualifications

• Experience in account management, customer success, or sales support, preferably in software or HE.

Responsibilities

• Manage relationships across a complex portfolio.
• Support contract processes and oversee revenue metrics.
• Conduct regular reviews and maintain account plans.

Skills

Organizational skills

Proactive attitude

Passion for learning

Job description

Role Introduction

As a key member of our Higher Education team, the HE Account Manager will work closely with the Account Director to drive growth and success within the Higher Education sector. This role is designed to be developmental, with the Account Director providing structured support in learning our portfolio of products, understanding the HE sector, and building core account management skills. Success in this role relies on strong collaboration, ensuring targets are met through a shared effort in account development, opportunity management, and revenue achievement.

What You Will Do

• Manage relationships across a complex portfolio
• Manage the sales cycle from initial opportunity to close
• Generate and close opportunities within the existing customer base
• Provide accurate sales forecasts for monthly and yearly planning
• Develop and maintain account plans to achieve sales targets

Key Responsibilities

• Account Support & Growth: Collaborate with the Account Director to manage HE accounts, ensuring customer satisfaction and growth.
• Contract & Revenue Management: Support contract processes, ensure renewals, and oversee revenue metrics like NRR and ARR.
• Account Planning & Review: Conduct regular reviews, monitor feedback, and maintain account plans aligned with strategic goals.
• Internal Collaboration & Communication: Liaise with internal teams to ensure smooth operations and continuous improvement.
• Professional Development & Learning: Develop expertise in products, market trends, and the HE sector through training and self-learning.

Key Success Metrics

• Achievement of revenue and growth targets
• Effective management of contracts and revenue retention
• Actionable account plans supporting long-term relationships
• Strong collaboration and communication
• Progression in learning and professional development

What You Will Have

Ideal Candidate Profile: Experience in account management, customer success, or sales support, preferably in software or HE. Strong organizational skills, proactive attitude, and passion for learning about the HE sector and software solutions for education.

What We Do For You

Wellbeing Focused: Our people are our greatest assets, and we prioritize their wellbeing.

• 25 days annual leave plus public holidays and optional extra days
• Employee Assistance Programme with 24/7 support
• Endometriosis Friendly Employer commitment

Personal Growth: We support your personal and professional development through various programs and performance bonuses.

• Development Programmes for future managers and leaders
• Performance bonus scheme

Financial Wellbeing: We offer pension schemes, income protection insurance, and discounted parking.

• 5% matched pension contributions
• Income protection support
• Discounted parking via QPark

Recognition: Our platform provides real-time feedback and recognition.

Making a Difference: Opportunities to contribute to causes you care about through fundraising, volunteering, and donations.

• MatchIt! fundraising program
• Volunteering leave scheme
• Pennies from Heaven donation scheme

Who We Are

OneAdvanced is one of the UK's largest providers of business software, supporting over 20,000 global customers with diverse services across critical sectors. We invest in our people, fostering a diverse, inclusive, and engaging environment that empowers growth and talent development. To learn more about working at OneAdvanced, please click here.