Account Manager - Education

Advanced; Birmingham; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading UK provider of business software is seeking an HE Account Manager to drive growth within the Higher Education sector. The role involves managing complex accounts, supporting contract processes, and collaborating with internal teams to achieve sales targets. Ideal candidates will have experience in account management or sales support, with a proactive and growth-oriented mindset.

Benefits

25 days annual leave plus public holidays

24/7 confidential counselling

Endometriosis-friendly environment

Leadership Training programs

Performance bonus scheme

Pension with 5% match

Income protection

Discounted parking

Qualifications

• Experience in account management, customer success, or sales support, preferably in software sales or HE.
• Strong organizational skills, proactive, growth-oriented, eager to learn.

Responsibilities

• Manage relationships across a complex portfolio.
• Support contract processes, ensure renewals, and oversee revenue management.
• Conduct regular reviews and develop detailed account plans.

Skills

Organizational skills

Proactive

Growth-oriented

Customer success

Job description

Role Introduction

As a key member of our Higher Education team, the HE Account Manager will work closely with the Account Director to drive growth and success within the Higher Education sector. This role is designed to be developmental, with the Account Director providing structured support in learning our portfolio of products, understanding the HE sector, and building core account management skills. Success in this role relies on strong collaboration, ensuring targets are met through a shared effort in account development, opportunity management, and revenue achievement.

What You Will Do

• Manage relationships across a complex portfolio
• Manage the sales cycle from initial opportunity to close
• Generate and close opportunities within the existing customer base
• Provide accurate sales forecasts for monthly or yearly planning
• Develop and maintain account plans to meet sales targets

Key Responsibilities

• Account Support & Growth: Collaborate with the Account Director to manage HE accounts, ensuring satisfaction and expansion. Identify growth opportunities and work with internal teams for seamless execution.
• Contract & Revenue Management: Support contract processes, ensure renewals, and oversee NRR and ARR. Work proactively to protect and grow revenue streams.
• Account Planning & Review: Conduct regular reviews, assess performance, and develop detailed account plans aligned with strategic goals. Monitor feedback for retention and growth.
• Internal Collaboration & Communication: Liaise with sales, marketing, product development, and customer success teams. Act as a key contact internally, providing insights and recommendations.
• Professional Development & Learning: Develop expertise in our products, market trends, and the HE sector through training and mentorship. Engage in best practice learning for personal growth.

Key Success Metrics

• Achievement of revenue and account growth targets
• Effective management of contracts, renewals, and retention metrics
• Actionable account plans supporting customer relationships
• Strong collaboration and communication with teams and clients
• Demonstrated professional growth and learning progression

What You Will Have

Ideal Candidate Profile: Experience in account management, customer success, or sales support, preferably in software sales or HE. Strong organizational skills, proactive, growth-oriented, eager to learn and develop expertise in the HE sector and software solutions.

What We Do For You

Wellbeing Focused: Our people are our greatest assets. We offer:

• 25 days annual leave plus public holidays and optional additional days
• 24/7 confidential counselling through Care First
• Endometriosis-friendly environment

Personal Growth: We support your development through programs like Future Managers and Leadership Training, plus a performance bonus scheme.

Financial Wellbeing: Pension with 5% match, income protection, discounted parking.

Recognition & Making a Difference: Real-time feedback platform, fundraising matches, volunteering schemes, and donation options.

Who We Are

OneAdvanced is a leading UK provider of business software and services, supporting over 20,000 global customers with an annual turnover of £330M+. We manage millions of calls, support learners, handle wills, and more. Our mission is to power the world of work, investing in our diverse and inclusive workforce to foster growth and talent.

Learn more about working at OneAdvanced here.