Account Manager - Driver Staffing & Service Excellence

Workforce Staffing; Worcester; On-site; GBP 28,000 - 34,000; Full time

Job summary

Workforce Staffing in Worcester is seeking an Account Manager to join our driving recruitment team. You will manage relationships with clients and ensure the delivery of HGV/LGV drivers to meet staffing needs, in a service-led environment rather than sales-driven.

Hours are 8:00am-4:30pm or 8:30am-5:00pm, with a salary of £28-34k. You will support an established network of clients and drivers across the UK, focusing on reliability, speed and exceptional service.

Responsibilities

• Build strong day-to-day relationships with clients, understanding operational needs and reacting quickly to urgent or last-minute driver requests.
• Manage high volumes of temporary and ad-hoc driver bookings, often within tight timeframes, ensuring service levels are maintained.
• Deliver a consistently high standard of customer service to both clients and drivers, recognising that long-term partnerships are built on reliability, communication and trust.
• Attend daily morning meetings to provide updates on client requirements and service delivery priorities.
• Take ownership of driver availability and engagement, ensuring drivers are well briefed, supported and feel valued as part of the Workforce team.
• Attend service review meetings with customers to discuss performance, identify improvements and strengthen long-term relationships.
• Write and place professional job adverts and utilise marketing tools to attract suitable driver candidates.
• Source, qualify and manage driver relationships within your specialist area, including referencing and compliance checks.
• Handle client and candidate queries with confidence and professionalism, taking ownership and resolving issues quickly.
• Provide out-of-hours mobile support and participate in on-call rota duties to ensure customer requirements are met around the clock when needed.
• Work collaboratively with colleagues to maximise service delivery and commercial opportunities.
• Visit customer sites across the UK to maintain service standards and strengthen partnerships.
• Use in-house systems effectively to generate candidates and manage bookings.
• Complete payroll processes and investigate payroll queries.
• Manage the full recruitment lifecycle, from vacancy intake through to successful placement and ongoing aftercare.
• Maintain strong relationships with active contractors and placements, ensuring consistent communication and service quality.

Job description

Workforce Staffing in Worcester is seeking an Account Manager to join our driving recruitment team. You will manage relationships with clients and ensure the delivery of HGV/LGV drivers to meet staffing needs, in a service-led environment rather than sales-driven.

Hours are 8:00am-4:30pm or 8:30am-5:00pm, with a salary of £28-34k. You will support an established network of clients and drivers across the UK, focusing on reliability, speed and exceptional service.