Account Manager

Workforce Staffing; Cheltenham; On-site; GBP 26,000 - 32,000; Full time

Job summary

Workforce Staffing in Cheltenham is seeking an experienced Recruitment Account Manager to join our Driving Division. This is a service-led role focused on delivering exceptional recruitment experiences for our clients and drivers, with no cold sales activity.

You will manage high volumes of last-minute driver bookings, build strong client relationships, and ensure timely, reliable staffing solutions while maintaining our reputation for service excellence.

Qualifications

• Experience as Recruitment Account Manager is preferred.
• Service-led role with no cold sales activity.
• Strong ability to manage high volumes of driver bookings and urgent requests.

Responsibilities

• Build day-to-day relationships with clients and understand operational needs.
• Manage high volumes of temporary/adi-hoc driver bookings with tight timeframes.
• Deliver high standard of customer service to clients and drivers; foster reliability and trust.
• Attend daily morning meetings to update on client requirements and priorities.
• Take ownership of driver availability and engagement; ensure drivers feel supported.

Skills

Customer service

Relationship management

Communication

Operations thinking

Job description

Location: Cheltenham

Salary: £26k - £32k + Uncapped Commission

Hours: 8:00am-4:30pm or 8:30am-5:00pm

Rated as one of the UK's best employers, Workforce was founded in 2003 and now has seven recruitment branches employing over 60 staff. Our specialist teams support more than 500 businesses across the UK each year, delivering temporary and permanent staffing solutions to some of the country's most respected employers.

We are looking for an experienced Recruitment Account Manager to join our established and high-performing Driving Division. This is an opportunity to become part of a thriving team trusted by some of the UK's leading transport and logistics businesses, including well-known household names where service quality, reliability and speed of response are critical to success.

This is a fast-paced, high-impact role where outstanding customer service and rapid response are at the heart of everything we do. You will manage high volumes of last-minute driver requirements, ensuring customers receive dependable solutions quickly, while maintaining strong, professional relationships with both clients and drivers.

You will play a key role in maintaining Workforce's reputation for service excellence acting as a trusted partner to customers and ensuring drivers feel supported, valued and well managed at every stage.

Service-Focused Role Not Sales

Unlike Recruitment Consultant positions, this role is service-led rather than sales-driven.

Our Account Managers are dedicated to supporting and servicing an established network of existing customers. The focus is on delivering exceptional recruitment experience, building long-term partnerships, and ensuring customer requirements are fulfilled quickly, accurately and professionally.

You will not be expected to carry out cold business development or high-pressure sales activity. Success in this role comes from your ability to manage relationships, think operationally, respond at pace, and consistently deliver outstanding service to both clients and drivers.

Why This Role Matters

This role sits at the heart of our delivery service and plays a vital part in the success of both our customers and drivers.

Our clients rely on us to keep their operations moving often at very short notice and the quality and speed of our response directly impacts their ability to deliver. This means the Recruitment Account Manager is not simply filling shifts; you are providing a critical operational solution that customers depend on every day.

You will act as a trusted partner to long-standing clients, ensuring they receive a consistent, reliable and proactive service, while also creating a positive experience for drivers through clear communication, support and professionalism.

Success in this role comes from balancing pace with quality managing high volumes of reactive requirements while building strong relationships that stand the test of time.

Key Responsibilities

• Build strong day-to-day relationships with clients, understanding operational needs and reacting quickly to urgent or last-minute driver requests.
• Manage high volumes of temporary and ad-hoc driver bookings, often within tight timeframes, ensuring service levels are maintained at all times.
• Deliver a consistently high standard of customer service to both clients and drivers, recognising that long-term partnerships are built on reliability, communication and trust.
• Attend daily morning meetings to provide updates on client requirements and service delivery priorities.
• Take ownership of driver availability and engagement, ensuring drivers are well briefed, supported and feel valued as part of the Workforce team.
• Attend service review meetings with customers to discuss performance, identify improvemen