Account Manager - Domiciliary Care

Arthur J. Gallagher & Co. (AJG); Birmingham; On-site; GBP 36,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs forb

Career development opportunities and O

A collaborative, people-first culture

The opportunity to do meaningful work

Job summary

Gallagher in Birmingham City Centre is seeking an Account Manager to join our Care and Charities team. You will work on a fully delegated authority scheme for Domiciliary Care and Supported Living Agencies, underwriting and broking related products, handling renewals, mid-term adjustments and new business for Direct and Wholesale clients.

You will build strong client relationships, quote new business, negotiate terms with insurers, issue policy documents, and ensure compliance with Gallagher's

Qualifications

• Understanding of insurance principles and niche sector requirements.
• Ability to explain complex issues clearly, over the phone or in reports.
• Strong organisational skills to manage multiple tasks and meet deadlines.
• Empathy and composure under pressure with a focus on client needs.
• Proficiency in Acturis, MS Office, and e-trade platforms.
• Willingness to achieve Cert CII and work towards ACII qualifications.

Responsibilities

• Build strong relationships with clients and assist with day-to-day enquiries.
• Prepare quotes for new business and review mid-term changes.
• Negotiate terms with insurers and issue policy documents.
• Manage account queries and ensure compliance with Gallagher's high standards.
• Coach and support less experienced colleagues to grow the team.

Skills

Insurance principles

Clear communication

Organisational skills

Empathy under pressure

Tools

Acturis

MS Office

e-trade platforms

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

Join our Care and Charities team in Birmingham City Centre as an Account Manager. You'll work on a fully delegated authority scheme for Domiciliary Care and Supported Living Agencies, underwriting and broking related products. This role offers variety, including processing renewals, mid-term adjustments, and new business for both Direct and Wholesale clients. You'll also collaborate with Primary Care organisations and cross-sell products like Cyber, PA, and D&O insurance.

How you'll make an impact

You'll build strong relationships with clients, helping them with day-to-day enquiries and ensuring their cover arrangements are in place. You'll prepare quotes for new business, review mid-term changes, and negotiate terms with insurers. Your role will involve issuing policy documents, managing account queries, and ensuring compliance with Gallagher's high standards. You'll also have the chance to coach and support less experienced colleagues, contributing to the growth of the team.

About You

Here's what you'll bring to the role:

• A good understanding of insurance principles and niche sector requirements.
• The ability to explain complex issues clearly, whether over the phone or in reports.
• Strong organisational skills to manage multiple tasks and meet deadlines.
• Empathy and composure under pressure, with a focus on client needs.
• Proficiency in Acturis, MS Office, and e-trade platforms.
• A willingness to achieve Cert CII and work towards ACII qualifications.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities.

Although this role is listed as full-time, if you're in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled).