Account Manager – Coffee Division

Miller’s Recruitment; Ovingdean; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Training in our academy

Uniform & tooling for all roles

Company pension

24 holidays per year + bank holidays

Staff events

Job summary

Millers Vanguard is seeking a proactive Junior Account Manager for our Coffee Division in the UK. This office‑based role focuses on client relationship management, service delivery, and interpreting performance data to support reporting and client discussions.

You will work under the Category Manager with day‑to‑day account management, developing skills in data interpretation, communications, and internal collaboration to ensure high service levels and client satisfaction.

Qualifications

• Some experience in a customer facing or service‑focused role (account management experience beneficial).
• Willingness to learn and confidently use CAFM systems and operational data.
• Strong communication skills, with the ability to liaise professionally with internal teams and clients.
• Highly organised, proactive and eager to develop within an account‑management environment.
• Comfortable interpreting basic data and presenting information clearly.

Responsibilities

• Support the Category Manager – Coffee with day to day account management and administrative duties.
• Act as a reliable point of contact for a major coffee client, ensuring clear and professional communication.
• Assist in preparing quarterly business review packs, including gathering and organising data.
• Use CAFM systems to help monitor service performance and coordinate internally where needed.
• Provide occasional corporate hospitality to support client relationship building.
• Help interpret service and performance data to support reporting and client discussions.
• Work collaboratively with internal teams to help ensure service levels and customer expectations are consistently met.

Skills

Customer service

Strong communication

Organised

Data interpretation

Proactive

Tools

CAFM systems

Job description

Job Role: Junior Account Manager – Coffee Division

Hours: Monday to Friday, 9.00am to 5.00pm (37.5 hour working week)

Location: Millers Vanguard Response Centre (Building 2), Bury, Manchester, BL9 6LE

We are looking for an enthusiastic and highly organised Junior Account Manager to join our growing Coffee Division. This office based role is ideal for someone who is early in their Account Management career and keen to build their skills in client relationship management, service and data interpretation.

Key Responsibilities

• Support the Category Manager – Coffee with day to day account management and administrative duties.
• Act as a reliable point of contact for a major coffee client, ensuring clear and professional communication.
• Assist in preparing quarterly business review packs, including gathering and organising data.
• Use CAFM systems to help monitor service performance and coordinate internally where needed.
• Provide occasional corporate hospitality to support client relationship building.
• Help interpret service and performance data to support reporting and client discussions.
• Work collaboratively with internal teams to help ensure service levels and customer expectations are consistently met.

Required Skills and Qualifications

• Some experience in a customer facing or service‑focused role (account management experience beneficial).
• Willingness to learn and confidently use CAFM systems and operational data.
• Strong communication skills, with the ability to liaise professionally with internal teams and clients.
• Highly organised, proactive and eager to develop within an account‑management environment.
• Comfortable interpreting basic data and presenting information clearly.

Company Information

About Millers Vanguard:

Miller’s Vanguard is a long-established engineering and asset-maintenance specialist supporting major national retail and hospitality brands across the UK. With a reputation built on technical excellence, reliability and innovation, we continue to expand our specialist divisions – including our dedicated Coffee Division, which already supports major national clients and is poised for further growth.

Our service are as follows:

• Nationwide reactive maintenance
• Hygienic Deep cleaning & Planned maintenance services
• Refurbishment, logistics and installation of equipment

We do all of this with the firm foundations of being owned by the global Ali Group, whose turnover is in excess of £4 billion p.a.

Our people

Despite being a large operation here at Miller’s Vanguard we still firmly believe in running the business like we have done for the last 40 years, by valuing our biggest asset we have YOU…the employee.

Our team of over 380 employees have the advantage of working in state-of-the-art working environments:

• New Technical response centre
• Award Winning research, Innovation, and recycling facility
• Industry leading Mercedes Benz fleet

We believe in providing you with the very best environment and tools to do the job.

Why Join Us

• Training in our City & Guilds accredited academy
• Job Specific Uniform & tooling for all roles
• Company wide fun days and charity events
• Company Pension
• 24 Holidays per year + public bank holidays
• Regular staff ‘treats’ for employees and their families