Account Manager - Cleaning

Endersham; London; On-site; GBP 35,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Account Manager to join their friendly team in London. In this pivotal role, you will take charge of client relationships, ensuring exceptional service delivery and cleanliness across various sites. Your leadership will motivate a team of cleaning operatives while managing budgets and maintaining high standards. This role offers a chance to grow your career in a supportive environment, with opportunities for professional development and a focus on client satisfaction. If you are a proactive decision-maker with a passion for service excellence, this is the perfect opportunity for you to elevate your career.

Benefits

25 days holiday + BH

Company social events

Performance bonus scheme

Commission pay

Company pension

Qualifications

• Extensive experience in client relationship management and budget control.
• Strong leadership skills to motivate and manage a cleaning team.

Responsibilities

• Oversee cleaning service delivery across client sites, ensuring standards are met.
• Manage budgets and client relationships, ensuring satisfaction and contract growth.

Skills

Leadership

Client Relationship Management

Budget Control

Health & Safety Knowledge

Communication Skills

Organizational Skills

Decision Making

People Management

Education

Experience in Cleaning or Account Management

Basic HR Knowledge

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Microsoft PowerPoint

Job description

Reports to: Senior Operations Manager

Job Types: Full-time, Permanent

Pay: £35,000.00-£40,000.00 (d.o.e) per year

Benefits:

• 25 days holiday + BH
• Company social events
• Performance bonus scheme
• Commission pay
• Company pension

Purpose of the Role

Due to ongoing growth, Endersham are looking for a new Account Manager to come onboard and be part of our friendly family feel team! Providing the highest level of cleanliness and hygiene for our clients and within their contract specification, you will provide that ultimate service. Taking ownership of a portfolio of client sites delivering cleaning service excellence, on time and within budget. You will play a key role in maintaining an efficiently managed client site, supporting a motivated team of cleaning operatives and ensuring client satisfaction.

Account managerDuties and Responsibilities

• Leadership:Motivate and manage the team to enable them to deliver results, whilst coaching and guiding the team to continually improve.
• Management of Subcontractors:Regularly meetings (monthly or quarterly as needed) with all sub-contracted services managers, walkaround to ensure quality control and KPI’s are in line with the agreed high standards.
• Client Relationships:The Account Manager will take ownership of client relationships and work closely with the executive teams to become trusted advisors, building strong foundations for continued company growth. Comply with all Company & client policies and statutory regulations relating to Health & Safety, this will include your awareness of any specific hazards in your workplace. Follow client/company guidelines with regards to the identification and reporting of Health and Safety hazards e.g. blocked/locked fire doors.
• Budgets:Order of all materials from nominated suppliers, process monthly payroll for all staff, generate and manage all aspects of finance within the agreed budgets set by the client.
• Reporting:Attend monthly management team meetings, take the lead and update minutes. Complete a monthly report and present to the clients if requested and agree KPI’s. Submitting of accurate time sheet data to Payroll.
• HR:Hiring and training new and continuous training of current employees both face to face and online. Dealing with any TUPE, Redundancy or Disciplinary issues.
• Maintaining Standards:The Account Manager will carry out daily walkarounds of sites to ensure cleaning standards are maintained. Monthly audits of all areas and results/actions cascaded to supervisors and sub-contractors as required. Meetings with all staff to ensure standards are understood and met and discuss any upcoming events/requirements/Training or any relevant topic.

Please note: Core tasks are as above, although this list is not exhaustive.

Key Result Indicators

• Contract operating within budget at or above anticipated gross profit levels
• Contract growth, variable sales and contract retention
• Satisfied clients and good customer feedback
• Fast and satisfactory resolution to problems/challenges with no re-occurrence
• Motivated, well trained and engaged housekeeping team with clear succession planning
• Regular communication with executive team and demonstration of achieved agreed targets.

Our ideal Account Manager has

• Good decision-maker and confident
• Willingness to take responsibility
• Professional attitude, good general awareness of the cleaning/facilities industry
• Excellent communication and organisation skills
• Pro-active with the ability to multi-task
• People Orientated

Essential

• Health & Safety knowledge
• Budget control and enhanced P&L knowledge
• High levels of Customer Service experience
• Basic IT; Word, Excel, Outlook, Teams, PowerPoint
• Site based contract management at a senior level
• Basic HR Knowledge

Desirable

• IOSH Managing Safely
• Experience in Cleaning or Account Managing in the Cleaning Sector
• Fluent in Spanish and or Portuguese

Join our team today and take your Account Management career to new heights!